Key Account Manager

ParagonCare; Australia; On-site; AUD 80,000 - 110,000; Full time

Job summary

A leading healthcare diagnostics company in Australia is seeking a Key Account Manager to manage and grow strategic customer accounts in the Diagnostics business. The role involves driving revenue growth, strengthening long-term customer relationships, and coordinating between customers and internal teams. The ideal candidate has a proven sales track record, preferably in clinical pathology or diagnostics, and is skilled at building relationships with stakeholders. This is an excellent opportunity to contribute to a successful and well-established business.

Qualifications

• Proven track record in sales, particularly in clinical pathology or diagnostics.
• Ability to build and maintain relationships with key stakeholders.
• Focused on driving business growth and market share.

Responsibilities

• Manage key accounts and build trusted relationships with stakeholders.
• Develop and execute strategic account plans and sales pipelines.
• Drive revenue growth through portfolio expansion and contract renewals.
• Act as coordination point between customers and internal teams.

Skills

Sales expertise

Relationship building

Market analysis

Job description

Immulab, part of the Paragon Care Group, is an Australian manufacturer of blood bank and transfusion in‑vitro diagnostics, and a distributor of diagnostic products and solutions in other areas of the laboratory. We support laboratories and healthcare providers across Australia and international markets.

We are seeking an experienced Key Account Manager to manage and grow a portfolio of strategic customer accounts within our Diagnostics business, across different segments of pathology.

This role is responsible for driving revenue growth, strengthening long‑term customer relationships, and acting as the primary interface between customers and internal commercial, technical, regulatory, and operations teams.

Reporting to the Business Unit Manager, you will develop and execute account strategies, identify growth opportunities, and ensure a high level of customer service in regulated healthcare environments.

Key Responsibilities

• Own and manage assigned key accounts, building trusted, multi‑level relationships with scientific, clinical, operational, and procurement stakeholders.
• Develop and execute strategic account plans, sales pipelines, and accurate forecasts aligned to strategy, targets and budgets.
• Drive revenue growth through portfolio expansion, tenders, pricing, and contract renewals.
• Act as the central point of coordination between customers and internal teams including Sales, Marketing, Technical, QA, Regulatory, Manufacturing, and Supply Chain.
• Deliver a high level of customer service, proactively managing and resolving issues.
• Maintain accurate CRM records, call activity, and reporting.
• Monitor market trends, competitor activity, and customer needs to inform commercial strategy.

About You

• Self‑starter with a proven track record in sales.
• Previous experience in clinical pathology, diagnostics, or a related field.
• Skilled at building and maintaining relationships with key stakeholders and decision‑makers.
• Ability to create win‑win solutions that address customer needs.
• Focused on driving business growth, revenue, and market share.

What’s in it for You?

This is a unique opportunity to make your mark in a well‑established and successful business as we continue to grow. Join a positive, close‑knit team that celebrates success and make a real difference in the healthcare industry.

About Us

The Clinical Diagnostics/Pathology team at Paragon Care is a leading supplier of critical In Vitro Diagnostic reagents, equipment and services to major healthcare organisations in both the public and private sectors, across Australia and internationally. Proudly Australian‑owned and operated, we are a leading sovereign manufacturer of diagnostic products from our state‑of‑the‑art facility in the Monash Technology Precinct, Melbourne. Additionally, we represent global brands in transfusion, transplant, hematology, microbiology, biochemistry, and molecular genetics.

We’re not engaging any recruitment agencies for this role, so if you’re interested. Please apply directly!

Successful applicants will be required to complete a pre‑employment medical that includes an illicit substance test and criminal history check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

Paragon Care fosters a workplace that seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.