Service Support Coordinator

DKSH; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

DKSH in Melbourne is seeking a Service Support Coordinator to deliver outstanding customer service to Scientific Solutions customers through effective coordination of service jobs.

You will monitor jobs, manage delays, order parts, despatch to customers and engineers, and help generate quotes for parts and pricing to ensure prompt delivery.

This role requires strong organisation, multitasking, and excellent communication in a fast-paced environment.

Qualifications

• Minimum 2+ years in customer service and administrative roles.
• Proficiency in Microsoft Word and Excel.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Proactively monitor customer jobs, manage delays, and record jobs in the CRM.
• Order parts and dispatch to customers and engineers.
• Collaborate with service team to ensure pre-delivery checks.
• Generate service quotes and provide pricing information.
• Liaise with internal stakeholders, suppliers, and customers.
• Close and invoice completed jobs in a timely manner.
• Manage reporting such as future PM schedules and engineer stock reports.
• Efficiently handle service calls, requests, or queries.

Skills

Organisational skills

Multitasking

Customer service

Can-do attitude

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About The Role

We are currently looking for a Service Support Coordinator based in Melbourne. In this role, you will deliver outstanding customer service to Scientific Solutions customers through effective and efficient co-ordination of service jobs.

What You Will Deliver

• Proactively monitor customer jobs, manage any delays, and enter all customer jobs into the CRM system efficiently and accurately
• Order parts and despatch to customers/engineers as required
• Work with service team to ensure Pre-Delivery Checks are completed to allow prompt despatch of equipment
• Generate Service Quotes and provide accurate information for parts and job pricing
• Liaise with internal stakeholders/ suppliers and customer’s
• Logging of jobs as per contractual obligations
• Closing and invoicing of completed jobs in a timely manner
• Management and allocation of reports such as – future PM Schedule / engineer stock reports
• Efficient management of service calls and requests or queries from customers and staff.

What You Bring

• High quality organisation and prioritisation skills
• Ability to multitask & work autonomously
• 2+ years Customer Service and administrative skills
• Proficient skills in Microsoft office (Word & Excel)
• Ability to work in a face paced environment meeting customer and business expectations
• A can-do attitude
• Excellent communication skills (both written and verbal)

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career.

If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity.

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.