Junior VIP Host - Hybrid (Melbourne)

Easygo; Melbourne; Híbrido; AUD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Event access for sports & music

Spin the Wheel Fridays rewards

EV subscriptions & car-prize events

Origin energy discounts

Paylab Rewards discounts

Descripción de la vacante

Easygo is seeking a Junior VIP Host in Melbourne to build relationships with a portfolio of approximately 350 VIP players. You’ll deliver personalised service, resolve issues, and drive loyalty while collaborating with the VIP team across global platforms.

You’ll split time between the office and remote evening work, supporting a global VIP community. The role offers growth, performance-based rewards, and a dynamic, fast-paced environment.

Formación

• Minimum 1 year of experience in a customer service environment, ideally hospitality, sales or account management.
• Strong written and verbal communication; ability to build genuine relationships.
• Customer-first mindset with a passion for personalised service.
• Interpersonal skills and emotional intelligence for managing challenging interactions.
• Organised and able to handle multiple conversations and priorities.

Responsabilidades

• Build and manage a portfolio of ~350 VIP players with personalised service.
• Be the primary contact for VIP players; understand preferences and needs.
• Proactively engage players to build rapport and loyalty.
• Handle player enquiries end-to-end with timely, effective resolutions.
• Deliver tailored rewards, bonuses and cashback offers.
• Use live chat, email and Telegram to engage players consistently.
• Monitor activity to identify improvements to VIP experience.
• Collaborate with internal teams to resolve complex enquiries.
• Work with VIP Managers and Senior Hosts to meet team KPIs.

Conocimientos

Customer service

Relationship building

Communication skills

Hospitality experience

CRM familiarity

Herramientas

CRM systems

Descripción del empleo

Easygo is seeking a Junior VIP Host in Melbourne to build relationships with a portfolio of approximately 350 VIP players. You’ll deliver personalised service, resolve issues, and drive loyalty while collaborating with the VIP team across global platforms.

You’ll split time between the office and remote evening work, supporting a global VIP community. The role offers growth, performance-based rewards, and a dynamic, fast-paced environment.