Junior VIP Host: Elite Player Concierge

Easygo; Melbourne; Híbrido; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave (18 weeks)

Parental return support

Employee assistance

Free coffee

Daily breakfast

Company events

Descripción de la vacante

Easygo in Melbourne seeks a Junior VIP Host to manage a portfolio of ~350 VIP players, building relationships through proactive communication and tailored experiences. You’ll deliver personalised rewards, resolve enquiries and collaborate with the VIP team to elevate the player experience.

The role offers a hybrid schedule with office and remote shifts to support our global community. Join a fast-growing tech company behind Stake, KICK and Easygo Games, where talent and grit are rewarded and

Formación

• Minimum 1 year in a customer service role
• Excellent written and verbal communication
• Customer-first mindset with personalised service
• Strong interpersonal skills and emotional intelligence
• Good organisational and time management abilities
• Proactive with ownership of enquiries
• Detail oriented and quick learner
• Comfortable working towards KPIs and collaborating with a team
• Experience with CRM or customer management systems is a plus

Responsabilidades

• Manage a portfolio of ~350 VIP players with proactive communication
• Deliver personalised rewards and resolve customer enquiries
• Act as primary point of contact for VIP players
• Engage with players to build rapport and loyalty
• Collaborate with VIP Managers and Senior Hosts to meet KPIs
• Use live chat, email and Telegram for engagement
• Monitor player activity to improve VIP experience
• Coordinate with internal teams to resolve issues
• Support the VIP team to elevate service standards

Conocimientos

Customer service

Relationship building

Communication

Time management

Problem solving

KPI orientation

Team collaboration

Herramientas

Google Workspace

Slack

Jira

Intercom

Descripción del empleo

Easygo in Melbourne seeks a Junior VIP Host to manage a portfolio of ~350 VIP players, building relationships through proactive communication and tailored experiences. You’ll deliver personalised rewards, resolve enquiries and collaborate with the VIP team to elevate the player experience.

The role offers a hybrid schedule with office and remote shifts to support our global community. Join a fast-growing tech company behind Stake, KICK and Easygo Games, where talent and grit are rewarded and