Junior VIP Host: Personalised Casino Concierge

Wwshemi; Melbourne; Híbrido; AUD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning opportunities

Bonus up to 20%

18 weeks parental leave

Employee Assistance Program

In-house baristas

Daily breakfast

Modern office

Descripción de la vacante

Easygo in Melbourne seeks a Junior VIP Host to manage a portfolio of approximately 350 VIP players, delivering personalised service and rewards while resolving enquiries. You’ll work closely with the VIP team to elevate the player experience across live chat, email and Telegram.

This full-time role combines office time with remote evening work to support our global VIP community, six days a week. Opportunity to grow within a fast-moving tech company.

Formación

• Minimum 1 year in a customer service role, ideally hospitality, sales or account management.
• Excellent written and verbal communication skills with the ability to build genuine relationships.
• Customer-first mindset with a passion for personalised service.
• Strong interpersonal skills and emotional intelligence for handling challenging interactions.
• Excellent organisational and time management skills to juggle multiple conversations.
• Proactive, solutions-focused and able to own customer enquiries to resolution.

Responsabilidades

• Build and maintain a portfolio of ~350 VIP players with personalised service.
• Act as primary contact for VIP players, understanding preferences and behaviours.
• Proactively engage to foster loyalty and long-term relationships.
• Handle player enquiries from start to finish with timely responses and problem solving.
• Deliver tailored rewards, bonuses and cashback per established processes.
• Communicate via live chat, email and Telegram to maintain engagement.
• Monitor player activity to identify opportunities to enhance the VIP experience.
• Collaborate with internal teams to resolve issues and elevate concerns.

Conocimientos

Relationship building

Written & verbal comms

Customer-first mindset

Time management

KPI mindset

Multi-tasking

Descripción del empleo

Easygo in Melbourne seeks a Junior VIP Host to manage a portfolio of approximately 350 VIP players, delivering personalised service and rewards while resolving enquiries. You’ll work closely with the VIP team to elevate the player experience across live chat, email and Telegram.

This full-time role combines office time with remote evening work to support our global VIP community, six days a week. Opportunity to grow within a fast-moving tech company.