Junior Vip Host - English Speaking Melbourne, Australia

Easygo; Melbourne; Híbrido; AUD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Event access for sports & music

Spin the Wheel Fridays rewards

EV subscriptions & car-prize events

Origin energy discounts

Paylab Rewards discounts

Descripción de la vacante

Easygo is seeking a Junior VIP Host in Melbourne to build relationships with a portfolio of approximately 350 VIP players. You’ll deliver personalised service, resolve issues, and drive loyalty while collaborating with the VIP team across global platforms.

You’ll split time between the office and remote evening work, supporting a global VIP community. The role offers growth, performance-based rewards, and a dynamic, fast-paced environment.

Formación

• Minimum 1 year of experience in a customer service environment, ideally hospitality, sales or account management.
• Strong written and verbal communication; ability to build genuine relationships.
• Customer-first mindset with a passion for personalised service.
• Interpersonal skills and emotional intelligence for managing challenging interactions.
• Organised and able to handle multiple conversations and priorities.

Responsabilidades

• Build and manage a portfolio of ~350 VIP players with personalised service.
• Be the primary contact for VIP players; understand preferences and needs.
• Proactively engage players to build rapport and loyalty.
• Handle player enquiries end-to-end with timely, effective resolutions.
• Deliver tailored rewards, bonuses and cashback offers.
• Use live chat, email and Telegram to engage players consistently.
• Monitor activity to identify improvements to VIP experience.
• Collaborate with internal teams to resolve complex enquiries.
• Work with VIP Managers and Senior Hosts to meet team KPIs.

Conocimientos

Customer service

Relationship building

Communication skills

Hospitality experience

CRM familiarity

Herramientas

CRM systems

Descripción del empleo

Are you ready to get the Easygo Edge?

We’re looking for a Junior VIP Host to build meaningful relationships and deliver personalised service to Stake’s most valued players at Easygo a crew surpassing 1,500 globally, powering Stake and KICK, two of the world’s largest online entertainment and live-streaming platforms. You’ll become a trusted point of contact for your own portfolio of VIP players, working closely with our wider VIP team to ensure every player feels valued, supported, and engaged.

What you'll build with us:

We know that innovation ignites when we build and create together, in person. This is a full-time opportunity based in Melbourne, with a unique split-shift structure combining time in our office with remote evening work to support our global VIP community.. You’ll manage a dedicated portfolio of approximately 350 VIP players, building lasting relationships through proactive communication, personalised rewards, and tailored experiences. Alongside resolving customer enquiries, you’ll develop a deep understanding of Stake’s products and player behaviours, helping us continually elevate the VIP experience.

Who is Easygo?

We're a high-growth, high-velocity tech company with millions of eyeballs on us every day. We're building the future of fearless tech.

We're the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that's where the real fun happens.

We're always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.

With us you'll grow faster and go further. Your work has impact. And that gives you an edge you can't get anywhere else.

Please note that in this role our team works 6 days a week for 6 hours a day.

Your hours and location of work are below: Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday Or Sunday: 9am - 2pm + 9pm - 11pm (Home)

The impact you’ll make:

• Build and maintain strong, trusted relationships with a dedicated portfolio of approximately 350 VIP players, delivering personalised service that makes every interaction count.
• Act as the primary point of contact for your VIP players, understanding their individual preferences, needs and behaviours to deliver exceptional customer experiences.
• Proactively engage with players to build rapport, strengthen relationships and encourage long-term loyalty.
• Manage player enquiries from start to finish, ensuring timely responses, effective problem-solving and positive outcomes.
• Deliver tailored rewards, bonuses and cashback offers in line with established processes and player needs.
• Use communication platforms including live chat, email and Telegram to maintain meaningful and consistent engagement with VIP players.
• Monitor player activity, behaviours and trends, using insights to identify opportunities to improve the overall VIP experience.
• Collaborate with internal teams to resolve complex enquiries, escape concerns and ensure a seamless player experience.
• Work closely with VIP Managers, Supervisors and Senior Hosts to achieve team KPIs and continuously improve service standards.

Your track record:

• Minimum 1 year's experience in a customer service environment, ideally within hospitality, sales, account management or a similar customer-facing role.
• Excellent written and verbal communication skills, with the ability to build genuine relationships and adapt your approach to different personalities.
• A customer-first mindset with a genuine passion for delivering exceptional, personalised service.
• Strong interpersonal skills and emotional intelligence, particularly when managing challenging customer interactions.
• Excellent organisational and time management skills, with the ability to manage multiple conversations and priorities simultaneously.
• A proactive, solutions-focused approach with the ability to take ownership of customer enquiries and follow through to resolution.
• Strong attention to detail and a willingness to learn new systems, products and processes.
• Comfortable working towards KPIs and contributing to a collaborative, high-performing team.
• Confidence using digital communication platforms and customer management systems.

Bonus points if you also have:

• Previous experience within the wagering, iGaming or online casino industry.
• Knowledge of cryptocurrency, sports betting or casino products.
• Experience managing customer portfolios, VIP relationships or customer retention.
• Familiarity with Google Workspace, Slack, Jira or Intercom.

Benefits that give you the Easygo Edge, so you can build the future of fearless tech with us:

Disrupt: we push boundaries and play to win

• Ballots for major sporting and music events
• Time with our partners and ambassadors, and exclusive office sessions with leading streamers, creators and industry guests
• Spin the Wheel Fridays on your birthday and work anniversary, with prizes up to $1,000 or a car
• EV subscriptions, novated leasing, energy savings through Origin, and everyday discounts and cash back through Paylab Rewards

Evolve: we’re in constant motion, personally and professionally

• The ultimate sandbox: 1 in 3 of our people level up their role every year. If you deliver, you move.
• Market-synced pay, a performance-based bonus and a high-value referral bonus
• 30 days combined annual and personal leave for full-time employees
• 18 weeks paid parental leave for primary carers and 2 weeks for secondary carers, plus a 12-week return to work with fully paid Fridays off
• Employee Assistance Program for you and your family, and 7% off Bupa health cover with extras waiting periods waived
• Wednesday massages, a meditation space, parenting facilities, and bike storage, lockers and showers for active commuters

Unify: we move as one and win together

• Daily catered breakfast, free barista coffee, juices and smoothies, and snack walls and drink fridges on every floor
• Pool tables, table tennis, gaming consoles, an F1 simulator, social sports teams and the Corporate Games
• Mid-year and end-of-year celebrations, team budgets for wins and milestones, and a paid volunteer day each year

Benefits apply to Australian-based employees, are subject to eligibility and program terms, and may change.

We play fair. We hire fair.

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.