Junior VIP Host - Hybrid (Office + Remote Evenings)

Easygo Gaming; Melbourne; Híbrido; AUD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18 weeks parental leave

Parental return program

Employee assistance program

On-site baristas

Daily catered breakfast

Team events

Descripción de la vacante

Easygo Gaming in Melbourne is seeking a Junior VIP Host to manage a portfolio of approximately 350 VIP players. You will build lasting relationships, deliver personalised rewards, and resolve enquiries to maintain exceptional service.

The role is based in Melbourne with a unique split-shift: office hours by day and remote evening work to support our global VIP community. You’ll join a high-growth tech team driving the edge in iGaming.

Formación

• Minimum 1 year's experience in a customer service environment.
• Excellent written and verbal communication with ability to build genuine relationships.
• Customer-first mindset with passion for personalised service.
• Strong interpersonal skills and emotional intelligence for challenging interactions.
• Excellent organisational and time management to handle multiple conversations.
• Proactive, solutions-focused with ownership of enquiries and resolution.
• Familiarity with new systems, products, and processes.
• Comfortable working towards KPIs in a collaborative team.
• Confident using digital communication platforms and customer management systems.

Responsabilidades

• Build and maintain strong relationships with a portfolio of VIP players.
• Act as the primary contact for VIP players and tailor experiences.
• Proactively engage players to foster loyalty and trust.
• Manage player enquiries from start to finish with timely responses.
• Deliver tailored rewards, bonuses, and cashback in line with processes.
• Use live chat, email and Telegram to stay connected with VIPs.
• Monitor player activity and trends to improve the VIP experience.
• Collaborate with internal teams to resolve complex enquiries.
• Work with VIP Managers and Senior Hosts to meet KPIs.

Conocimientos

Customer service

Excellent communication

Relationship management

Time management

KPIs

Herramientas

Live chat platforms

Telegram

CRM systems

Descripción del empleo

Easygo Gaming in Melbourne is seeking a Junior VIP Host to manage a portfolio of approximately 350 VIP players. You will build lasting relationships, deliver personalised rewards, and resolve enquiries to maintain exceptional service.

The role is based in Melbourne with a unique split-shift: office hours by day and remote evening work to support our global VIP community. You’ll join a high-growth tech team driving the edge in iGaming.