Service Support Officer

Anglicare WA; City Of Karratha; On-site; AUD 71,000 - 87,000; Full time

Benefits offered by this job

Remote locality allowance

12% superannuation

Weekly housing subsidy

North West leave

Flexible, family-friendly working

Salary packaging benefits

Additional leave

Professional development opportunities

Job summary

Anglicare WA in Karratha is seeking a Service Support Officer to provide a welcoming first point of contact and to support service operations including bookings, referrals, risk screening, scheduling and data management.

You will work with clients, practitioners and local teams to ensure efficient service delivery, applying trauma-informed and culturally safe approaches to support those facing complex circumstances.

Qualifications

• Minimum Certificate IV qualification in Community Services or a related discipline
• Current National Police Clearance
• Current WA Working with Children Check

Responsibilities

• Provide responsive, welcoming first point of contact for clients
• Assist with client bookings, referrals, risk screening and data management
• Support practitioner scheduling, room bookings, invoice processing and data management
• Engage with clients, practitioners and local teams to ensure efficient service delivery
• Apply trauma-informed and culturally safe approaches in supporting clients

Skills

Interpersonal skills

Risk screening

Written & verbal communication

Microsoft Office

Client management systems

Networking & stakeholder engagement

Administrative processes & records

Invoices & payments receipting

Trauma-informed & culturally safe care

Education

Certificate IV in Community Services or related

Tools

Client management systems

Job description

• Full-time permanent opportunity based in Karratha
• Monday to Friday, 8:00am to 4:00pm
• From $78,955.50 plus 10% remote locality allowance and 12% superannuation
• Weekly housing subsidy of $250 and additional North West leave (eligibility criteria apply)

Introduction

Reach Further With Us

The Service Support team plays a central role in helping clients access Anglicare WA services in a way that is person-centred, trauma-informed, safe and responsive. The team also provides place-based support services that contribute to the smooth operation of local service delivery.

As the Service Support Officer, you will provide a responsive and welcoming first point of contact for clients accessing Anglicare WA services. You will support service operations through client bookings, referrals, risk screening, administrative support, practitioner scheduling, room bookings, invoice processing and data management.

You will work closely with clients, practitioners and local teams to ensure services are delivered efficiently and that people can access the support they need. You will also apply trauma-informed and culturally safe approaches when supporting clients, including those experiencing complex circumstances.

This is a full-time permanent position (1.0 FTE, 37.5 hours per week) based in Karratha. The standard working hours are Monday to Friday, 8:00am to 4:00pm.

Skills and Experiences

About You

• Exceptional interpersonal skills and the ability to engage with a wide range of clients seeking support and assistance
• Demonstrated ability to identify client needs, undertake risk screening and prioritise appropriately
• Highly developed written and verbal communication skills
• Well‑developed computer skills, including experience using Microsoft Office and client management systems
• Strong networking and stakeholder engagement skills
• Experience managing administrative processes, records and documentation accurately
• Financial administration skills, including processing invoices and receipting payments
• The ability to prioritise tasks, manage competing demands and work effectively under pressure
• A commitment to person-centred, trauma-informed and culturally safe service delivery

Successful applicant must also have:

• A minimum Certificate IV qualification in Community Services or a related discipline and/or relevant experience
• A current National Police Clearance
• A current WA Working with Children Check

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact And Benefits

Sharing your knowledge, skills and experience, you will make an impact on the lives of individuals, families and communities across the region.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also

• Starting salary $78,955.50 per annum plus 10% remote locality allowance and 12% superannuation
• Weekly housing subsidy of $250 (eligibility criteria apply)
• Additional North West leave of one week per year
• Flexible, family‑friendly working conditions
• Great workplace culture
• Enjoy generous tax‑free salary packaging benefits where you can package up to $15,900 per annum
• Additional 3 days leave per year
• Ability to purchase additional leave
• Ongoing professional development opportunities

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it's hard.

Safeguarding Children & Young People:

Anglicare WA is committed to empowering children and young people to feel safe, valued and respected. We have zero tolerance for harm or neglect, and take our legal, ethical and community responsibilities seriously. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart:

Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Privacy Collection Notice:

By submitting your application, you acknowledge and consent to Anglicare WA collecting, using and storing your personal information for recruitment and employment‑related purposes, in accordance with applicable privacy laws and our Privacy Policy.

Unsolicited applications from recruitment agencies will not be accepted.

For further information please contact Morgan Mair at [e-mail]