Junior Service Desk Engineer: Fast Path to Level 2

ASE IT Networks; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Technical training and certification

Career progression from Level 1 to 2

Exposure to diverse technologies

Wellness initiatives

Employee recognition

Résumé du poste

ASE Tech in Sydney seeks a motivated Level 1 Service Desk Engineer to be the first point of contact for clients. You will log and triage tickets, resolve basic IT issues, and escalate to Level 2 when needed, with a clear path to growth into Level 2 roles.

The role offers hands-on exposure to a range of technologies and client environments, SLAs, and ongoing training to build technical skills. A supportive team culture is in place to learn from experienced engineers.

Qualifications

• 1+ years of experience in IT support or service desk roles.
• Good working knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of Active Directory, DNS, DHCP, and networking fundamentals.
• Familiarity with ticketing/PSA or RMM tools.
• Excellent communication skills and a friendly, professional phone manner.

Responsabilités

• Respond to client requests via phone, email, and our ticketing system.
• Log, prioritise, and track tickets, keeping clients updated through to resolution.
• Resolve first-level issues and elevate to Level 2 engineers with clear, detailed notes.
• Meet service level agreements (SLAs) and maintain a high standard of customer service.
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals.
• Set up and deploy new devices, and assist with hardware replacements.

Connaissances

Customer service

Communication skills

Team player

Organisational skills

Troubleshooting

Outils

Microsoft 365

Active Directory

Entra ID

Outlook

Teams

OneDrive

SharePoint

VPN

Ticketing system

Description du poste

ASE Tech in Sydney seeks a motivated Level 1 Service Desk Engineer to be the first point of contact for clients. You will log and triage tickets, resolve basic IT issues, and escalate to Level 2 when needed, with a clear path to growth into Level 2 roles.

The role offers hands-on exposure to a range of technologies and client environments, SLAs, and ongoing training to build technical skills. A supportive team culture is in place to learn from experienced engineers.