Service Desk Engineer I - Grow with MSP Tech Team

Exigo Tech; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Central location Norwest

Exposure to a vast range of new tech

Customized Training and Development

Friendly team with knowledge sharing

Career growth opportunities

Résumé du poste

Exigo Tech in Sydney is seeking a Service Desk Engineer Level 1 to support a diverse client base across Australia. You will handle first-line tickets, resolve Windows and Microsoft 365 issues, and work with a collaborative MSP team to deliver reliable IT support.

This role is ideal for someone with a solid Microsoft foundation who wants to grow toward Level 2/3 paths, enjoys problem solving, and values excellent customer service and documentation.

Qualifications

• Certificate IV in Information Technology or equivalent.
• 1+ years of experience in an IT support, Service Desk, or MSP environment.
• Strong Microsoft 365 and Windows support experience.
• Excellent verbal and written communication skills.
• Full Australian work rights.

Responsabilités

• Provide Level 1 technical support via phone, email, remote support, and onsite visits when required.
• Troubleshoot Microsoft 365 issues including Outlook, Teams, Exchange Online, SharePoint Online, and OneDrive.
• Support Windows 10/11 devices and manage user accounts and MFA.
• Diagnose and resolve hardware, software, printer, and peripheral issues.
• Monitor alerts and respond to system notifications to prevent outages.
• Create, update, and manage support tickets with SLA commitments.
• Escalate complex incidents to senior engineers when needed.
• Maintain accurate documentation and knowledge base articles.
• Assist with onboarding and offboarding activities.
• Support mobile devices and endpoint management platforms.
• Collaborate with infrastructure and cloud teams to broaden technical capabilities.
• Engage with customers professionally to ensure high satisfaction.

Connaissances

Microsoft 365 admin

Windows support

Customer service

Troubleshooting

Ticketing & SLA compliance

Remote and on-site support

Documentation skills

Formation

Certificate IV in Information Technology or equivalent

Outils

Remote support tools

Ticketing systems

Outlook/Exchange tooling

Description du poste

Exigo Tech in Sydney is seeking a Service Desk Engineer Level 1 to support a diverse client base across Australia. You will handle first-line tickets, resolve Windows and Microsoft 365 issues, and work with a collaborative MSP team to deliver reliable IT support.

This role is ideal for someone with a solid Microsoft foundation who wants to grow toward Level 2/3 paths, enjoys problem solving, and values excellent customer service and documentation.