Junior Operation Support Analyst - Melbourne

Ayan Infotech; City of Melbourne; Hybrid; AUD 55,000 - 70,000; Part time

Job summary

Ayan Infotech is seeking a Junior Operation Support Analyst for a 6-month contract in Melbourne, offering hybrid work with 2-3 days in the Melbourne CBD office. The role focuses on supporting IT operations, monitoring systems, and assisting end users while following ITIL practices and incident management procedures.

This entry-level position requires a willingness to learn and collaborate in a fast-paced environment.

Qualifications

• Basic understanding of IT operations, systems, and infrastructure.
• Familiarity with incident management and ticketing systems such as Jira or BMC Remedy.
• Basic understanding of ITIL principles and service management practices.

Responsibilities

• Monitor IT systems to identify operational issues.
• Provide end-user support and troubleshooting.
• Escalate incidents following standard operating procedures.

Skills

Linux

Windows Server

Networking

Databases

Storage

IP networking

IT security

Monitoring tools

Splunk

Zabbix

Jira

BMC Remedy

Office 365

ITIL basics

Troubleshooting

End-user support

Tools

Jira

BMC Remedy

Splunk

Zabbix

Office 365

Job description

Ayan Infotech are looking for a Junior Operation Support Analyst for a contract job opportunity in Melbourne. All applicants must have full unrestricted work rights in Australia.

Title: Junior Operation Support Analyst

Location: Melbourne

Type: Contract (6 months +)

Work Arrangement: Hybrid (2-3 days in office in Melbourne CBD)

Required Skills and Experience:

Technical Skills:

• Basic understanding of IT operations, systems, and infrastructure, including Linux & Windows Servers, Networks, Databases, and Storage.
• Appreciation of IP networking technology
• Appreciation of IT security
• Appreciation of Monitoring and Observability tools (Splunk, Zabbix).
• Strong problem-solving and troubleshooting skills.
• Familiarity with incident management and ticketing systems (e.g., Jira, BMC Remedy).
• Good knowledge of Microsoft Windows, Office 365, and basic networking concepts.
• Ability to monitor systems and identify operational issues.
• Strong communication and customer service skills to support end users.
• Attention to detail and ability to follow standard operating procedures.
• Basic understanding of ITIL principles and service management practices.

Personal Skills:

• Eagerness to learn and adapt to new challenges
• Ability to work collaboratively in a team environment and escape issues appropriately.
• Willingness to learn new technologies quickly and adapt to changing business needs.
• Willingness to work flexible hours and be on call.
  We will be able to contact only shortlisted candidates. We thank you in advance.
  www.ayaninfotech.com