Hybrid IT Operations Support Analyst - Melbourne (Contract)

Ayan Infotech; City of Melbourne; Hybrid; AUD 55,000 - 70,000; Part time

Job summary

Ayan Infotech is seeking a Junior Operation Support Analyst for a 6-month contract in Melbourne, offering hybrid work with 2-3 days in the Melbourne CBD office. The role focuses on supporting IT operations, monitoring systems, and assisting end users while following ITIL practices and incident management procedures.

This entry-level position requires a willingness to learn and collaborate in a fast-paced environment.

Qualifications

• Basic understanding of IT operations, systems, and infrastructure.
• Familiarity with incident management and ticketing systems such as Jira or BMC Remedy.
• Basic understanding of ITIL principles and service management practices.

Responsibilities

• Monitor IT systems to identify operational issues.
• Provide end-user support and troubleshooting.
• Escalate incidents following standard operating procedures.

Skills

Linux

Windows Server

Networking

Databases

Storage

IP networking

IT security

Monitoring tools

Splunk

Zabbix

Jira

BMC Remedy

Office 365

ITIL basics

Troubleshooting

End-user support

Tools

Jira

BMC Remedy

Splunk

Zabbix

Office 365

Job description

Ayan Infotech is seeking a Junior Operation Support Analyst for a 6-month contract in Melbourne, offering hybrid work with 2-3 days in the Melbourne CBD office. The role focuses on supporting IT operations, monitoring systems, and assisting end users while following ITIL practices and incident management procedures.

This entry-level position requires a willingness to learn and collaborate in a fast-paced environment.