Junior Office Administrator

Ideal Introductions; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Ideal Introductions in Brisbane CBD is seeking a Junior Office Administrator to keep the office running smoothly. You’ll handle calls, manage client enrolments and databases, and prepare reports while supporting our Matchmakers.

The role is full-time, Monday–Friday, 9am–5pm, 38-hour week, with a salary of $55,000–$70,000 plus super. You’ll need excellent computer skills, a friendly manner, and a willingness to learn and adapt in a small, team‑oriented company.

Qualifications

• Fantastic phone manner and a genuine love of customer service.
• Strong computer skills and willingness to learn new systems.
• Confidence using Microsoft Excel, databases and learning new systems.
• Experience with AI tools, or enthusiasm to learn how to use them.
• Previous administration experience and excellent attention to detail.
• Friendly, outgoing personality and professional presentation.
• Initiative, common sense and ability to think on your feet.
• Positive, can-do attitude and ability to manage competing priorities.
• Team-player mindset with willingness to jump in and help.
• Ability to keep little things in perspective and focus on getting things done.

Responsibilities

• Answering incoming calls and making outgoing calls with warmth and professionalism.
• Managing client information, enrolments and database updates.
• Preparing reports, documents and general office correspondence.
• Supporting our Matchmakers with daily administration and projects.
• Keeping records accurate, organised and up to date.
• Helping with the day-to-day running of a busy office.
• Being one of the friendly faces and voices clients come to know.

Skills

Phone manner and customer service

Strong computer skills

Microsoft Excel

Databases

AI tools

Administration experience

Attention to detail

Friendly outgoing personality

Initiative and problem solving

Team-player

Tools

Microsoft Excel

Databases

Job description

Love people, love being organised and know your way around a computer? We’d love to meet you!

At Ideal Introductions, we're in the business of bringing people together, and we've been doing it for over 30 years!

With thousands of happy couples, over 1,400 weddings and counting, we're proud to be one of Australia's leading personalised matchmaking agencies.

We're a small, friendly and passionate team based in Brisbane CBD, and we're looking for a fabulous Junior Office Administrator to join us.

We're not looking for someone who simply ticks boxes. We want someone who thinks ahead, enjoys a challenge, loves helping people and gets genuine satisfaction from a job well done.

A good sense of humour wouldn't go astray either!

Is This You?

You're naturally organised, confident with technology and the type of person who sees something that needs doing and gets on with it.

You enjoy being busy, can juggle a few things at once without losing your cool and love that feeling of ticking things off your to‑do list.

You're just as comfortable chatting with clients as you are working through spreadsheets, reports and databases.

Most importantly, you're friendly, positive, practical and enjoy being part of a team where everyone pitches in.

Here's what we'd love you to bring:

• A fantastic phone manner and a genuine love of customer service

• Strong computer skills. We're talking really strong!

• Confidence using Microsoft Excel, databases and learning new systems

• Experience with AI tools, or enthusiasm to learn how to use them

• Previous administration experience and excellent attention to detail

• A friendly, outgoing personality and professional presentation

• Initiative, common sense and the ability to think on your feet

• A positive, can‑do attitude and the ability to manage competing priorities

• A team‑player mindset, with a willingness to jump in and help wherever needed

• The ability to keep the little things in perspective and focus on getting things done

What Will You Be Doing?

Plenty of different things! This certainly isn't a role where you'll be watching the clock.

Your days will include:

• Answering incoming calls (you and another team member) and making outgoing calls with warmth and professionalism

• Managing client information, enrolments and database updates

• Preparing reports, documents and general office correspondence

• Supporting our Matchmakers with their daily administration and projects

• Keeping records accurate, organised and up to date

• Helping with the day‑to‑day running of our busy office

• Being one of the friendly faces and voices our clients come to know

We love people who take ownership of their work and aren't afraid to suggest a better way of doing something.

The Details

• Full‑time position based in our Brisbane CBD office

• Monday to Friday, 9.00am to 5.00pm

• 38‑hour working week

• Salary of $55,000–$70,000 plus superannuation, depending on experience

• Once you're fully trained and established in the role (approximately six months), you'll have the opportunity to finish at 1.00pm on two Fridays each month.Who doesn't love a head start on the weekend?

Why You'll Love Working With Us

We're not your typical office!

Our business is all about people, relationships and making a genuine difference. Some days are busy, some are challenging, and plenty are filled with laughter.

We're a close‑knit team who work hard, support one another and take real pride in what we do.

You'll be joining an established, successful business where your contribution genuinely matters, your ideas are welcome and you'll have the opportunity to learn and grow.

Sound Like Your Kind of Job?

If you're a capable, tech‑savvy all‑rounder with a great personality, a strong work ethic and a knack for keeping things running smoothly, we'd love to hear from you!