Junior Manufacturing App Support - Mentored Growth

Leaders; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Mentorship program

Professional development

ACS membership and certification支

Job summary

Leaders IT in Australia is seeking a Junior Application Support Engineer to join a large aerospace client's manufacturing systems team. You will provide Level 1–2 support, assist with incidents, and work with shop-floor users to resolve issues while learning enterprise technology environments.

This program offers mentoring, hands-on experience, and structured development in infrastructure, networking, systems administration, and ERP/SAP contexts.

Qualifications

• Foundational experience or education in IT, information systems, software, engineering, application support or a related technical discipline.
• Some exposure to application support, service desk, systems administration, ERP applications or business systems would be advantageous.
• Strong analytical and troubleshooting skills.
• An interest in manufacturing technology, enterprise applications and SAP environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Good documentation skills and attention to detail.
• A willingness to learn unfamiliar technologies and business processes.
• A collaborative approach and willingness to learn from experienced technical specialists.
• Exposure to SAP, ERP or MES platforms is desirable but not essential.

Responsibilities

• Provide Level 1 and Level 2 support for manufacturing applications, escalating more complex technical and functional issues to senior specialists.
• Assist with troubleshooting application issues, gathering information from users, documenting incidents and supporting root-cause investigations.
• Work with manufacturing, engineering, quality and shop-floor users to understand system issues and provide practical application support.
• Assist with monitoring manufacturing applications and interfaces, identifying failures or data issues and escalating where required.
• Support senior team members with system configuration, testing, release activities and validation of changes.
• Maintain support documentation, knowledge articles, system procedures and troubleshooting guides.
• Assist with issues relating to manufacturing records, serialisation, component tracking, work instructions and quality processes.
• Identify recurring support issues and contribute ideas to improve application stability, user experience and support processes.
• Participate in the CUSP development pathway, including mentoring, coaching, structured learning and capability assessments.

Skills

Analytical skills

Troubleshooting

Communication skills

Willingness to learn

Team collaboration

Education

Foundational IT / Information Systems education or related discipline

Tools

SAP

ERP systems

MES platforms

Job description

Leaders IT in Australia is seeking a Junior Application Support Engineer to join a large aerospace client's manufacturing systems team. You will provide Level 1–2 support, assist with incidents, and work with shop-floor users to resolve issues while learning enterprise technology environments.

This program offers mentoring, hands-on experience, and structured development in infrastructure, networking, systems administration, and ERP/SAP contexts.