Graduate Application Support Analyst

Leaders; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Mentor program

Career development plan

Leave entitlements & benefits

ACS certification support

Structured learning & growth

Job summary

Leaders IT, a Peoplebank division, is seeking a Graduate Application Support Analyst in Melbourne. You will join a large aerospace client, working with manufacturing applications, ERP, and MES environments, and providing Level 1/2 support while learning from experienced engineers.

You will gain hands-on experience across infrastructure, networking, systems administration and enterprise technology platforms.

Qualifications

• Foundational experience or education in IT, information systems, software, engineering, application support or a related technical discipline.
• Some exposure to application support, service desk, systems administration, ERP applications or business systems would be advantageous.
• Strong analytical and troubleshooting skills.
• An interest in manufacturing technology, enterprise applications and SAP environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Good documentation skills and attention to detail.
• A willingness to learn unfamiliar technologies and business processes.
• A collaborative approach and willingness to learn from experienced technical specialists.
• Exposure to SAP, ERP or MES platforms is desirable but not essential.
• Australian Citizen

Responsibilities

• Provide Level 1 and Level 2 support for manufacturing applications and escalate complex issues to senior specialists.
• Assist with troubleshooting application issues, gather information from users, and support root-cause investigations.
• Work with manufacturing, engineering, quality and shop-floor users to understand system issues and provide practical application support.
• Assist with monitoring manufacturing applications and interfaces, identifying failures or data issues and escalate as needed.
• Support senior team with system configuration, testing, release activities and validation of changes.
• Maintain support documentation, knowledge articles, system procedures and troubleshooting guides.
• Assist with issues relating to manufacturing records, serialisation, component tracking and quality processes.
• Identify recurring issues and contribute ideas to improve stability and user experience.
• Participate in the CUSP development pathway, including mentoring and structured learning.

Skills

Analytical skills

Communication skills

Willingness to learn

Team collaboration

SAP exposure

Manufacturing apps interest

Australian citizen

Education

IT/IS education

Relevant IT degree

Tools

SAP

ERP platforms

Job description

About the Company

Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like Banking/Financial Services, Retail, Telecommunications, and Government. Our consultants are engaged in a variety of cutting-edge projects throughout Australia.

About the role

We are working in partnership with a large aerospace corporation on an opportunity working across major enterprise technology platforms. Our client is looking for a collaborative team player to join their team as a Graduate Application Support Analyst. This is an excellent opportunity for a recent graduate or junior IT professional looking to build their career within infrastructure, networking, systems administration, and enterprise technology environments. You'll receive ongoing mentoring, training, and hands-on experience while working alongside experienced engineers on meaningful projects.

Skills & Interests

We're looking for candidates with a genuine passion for technology and a willingness to learn. Exposure to any of the following through study, internships, home labs, personal projects, or commercial experience would be beneficial:

Key Responsibilities

• Application Support: Provide Level 1 and Level 2 support for manufacturing applications, escalating more complex technical and functional issues to senior specialists.
• Incident Investigation: Assist with troubleshooting application issues, gathering information from users, documenting incidents and supporting root-cause investigations.
• User Support: Work with manufacturing, engineering, quality and shop-floor users to understand system issues and provide practical application support.
• Application Monitoring: Assist with monitoring manufacturing applications and interfaces, identifying failures or data issues and escalating where required.
• Testing & Configuration: Support senior team members with system configuration, testing, release activities and validation of changes.
• Process Documentation: Maintain support documentation, knowledge articles, system procedures and troubleshooting guides.
• Data & Traceability: Assist with issues relating to manufacturing records, serialisation, component tracking, work instructions and quality processes.
• Continuous Improvement: Identify recurring support issues and contribute ideas to improve application stability, user experience and support processes.
• Capability Development: Participate in the CUSP development pathway, including mentoring, coaching, structured learning and capability assessments.

• Foundational experience or education in IT, information systems, software, engineering, application support or a related technical discipline.
• Some exposure to application support, service desk, systems administration, ERP applications or business systems would be advantageous.
• Strong analytical and troubleshooting skills.
• An interest in manufacturing technology, enterprise applications and SAP environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Good documentation skills and attention to detail.
• A willingness to learn unfamiliar technologies and business processes.
• A collaborative approach and willingness to learn from experienced technical specialists.
• Exposure to SAP, ERP or MES platforms is desirable but not essential.
• Australian Citizen

Culture & Benefits

• Dedicated Program Manager, Professional Mentor, and Employee Manager to support your technical and professional growth
• Opportunity to develop your skills in a professional environment whilst contributing to meaningful project work
• Permanent employee entitlements, including annual leave, public holidays, sick leave, long service leave, and salary sacrifice options
• ACS membership, certification support, and access to ongoing training and development sessions
• Structured career development designed to set you on the path for a long and successful career in technology

What We Need From You

• Commitment to participating in the structured 12-month program
• A positive attitude and genuine willingness to learn
• Strong communication skills and the ability to work collaboratively
• Curiosity, enthusiasm, and a desire to build a career in infrastructure and technology

Recent graduates and junior IT professionals are strongly encouraged to apply. Commercial experience is not essential - we're looking for enthusiastic learners with a passion for technology and a desire to grow.

Leaders IT pride themselves on the continuous support and development of their consulting staff. Their consultant care team take great pride in maintaining a proactive relationship with their onsite consultants.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.