Junior IT Support & Onboarding Specialist (MS 365)

BYD Australia & New Zealand; Melbourne; On-site; AUD 55,000 - 80,000; Full time

Job summary

BYD Australia is seeking a Junior IT Specialist to deliver frontline technical support for end-user devices and workplace technologies. You will diagnose issues, assist with onboarding and asset management, and help maintain documentation.

Key tasks include incident triage, basic troubleshooting, and supporting Microsoft 365 apps. Strong communication, teamwork across international teams, and bilingual English-Mandarin are prized.

Qualifications

• Bachelor's degree in IT, CS, IS or related field.
• Equivalent industry experience considered.
• Relevant IT certifications are highly regarded.
• Experience in IT support, service desk or desktop support.
• Hands-on experience with Microsoft 365 apps (Teams, SharePoint, OneDrive).
• Experience troubleshooting basic network connectivity (Wi-Fi, VPN, LAN).
• Experience supporting Windows devices, printers, peripherals and meeting room technologies.
• Understanding of backup, recovery and disaster recovery procedures.
• Strong troubleshooting and problem-solving skills.
• Good organisation and attention to detail; manage multiple support requests.
• Strong communication and customer service; work with diverse stakeholders and international teams.
• Bilingual in English and Mandarin.
• Familiarity with ITSM systems and ticketing processes.
• Knowledge of IT asset management and user access administration.

Responsibilities

• Provide frontline IT support for end-users and devices.
• Diagnose and resolve hardware, software, network and account issues.
• Assist with IT asset management, onboarding/offboarding, and access administration.
• Create and update knowledge base articles; contribute to process improvements.
• Escalate complex or security-sensitive issues to appropriate teams.

Skills

Troubleshooting

Communication

Organisational skills

Customer service

Bilingual English Mandarin

ITSM knowledge

IT asset management knowledge

User access administration knowledge

Ticketing systems experience

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline

Equivalent relevant industry experience will also be considered

Relevant IT certifications are highly regarded

Tools

Microsoft 365

Teams

SharePoint

OneDrive

VPN tools

Windows

Job description

BYD Australia is seeking a Junior IT Specialist to deliver frontline technical support for end-user devices and workplace technologies. You will diagnose issues, assist with onboarding and asset management, and help maintain documentation.

Key tasks include incident triage, basic troubleshooting, and supporting Microsoft 365 apps. Strong communication, teamwork across international teams, and bilingual English-Mandarin are prized.