Frontline IT Support & Onboarding Specialist

BYD Australia Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

BYD Australia is expanding its IT team. The Junior IT Specialist will support end-user devices, software, and workplace tech, ensuring secure and efficient operations across the organisation in Melbourne.

The role covers onboarding, asset management, MFA setup, and documentation, with escalation for complex incidents to internal teams or external providers. Ideal candidates will have a BA/BS in IT or related field, hands-on Microsoft 365 experience, basic network troubleshooting, and strong

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Experience with Microsoft 365 applications and onboarding new users.
• Knowledge of SharePoint/Teams/OneDrive is preferred.

Responsibilities

• Provide frontline IT support for end-user devices and software.
• Assist with onboarding/offboarding and asset management.
• Maintain IT documentation and knowledge base articles.
• Troubleshoot basic network and access issues and escalate as needed.

Skills

IT support

Microsoft 365

Windows troubleshooting

Network basics

Education

Bachelor's degree in IT or related

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Job description

BYD Australia is expanding its IT team. The Junior IT Specialist will support end-user devices, software, and workplace tech, ensuring secure and efficient operations across the organisation in Melbourne.

The role covers onboarding, asset management, MFA setup, and documentation, with escalation for complex incidents to internal teams or external providers. Ideal candidates will have a BA/BS in IT or related field, hands-on Microsoft 365 experience, basic network troubleshooting, and strong