IT Support & Onboarding Specialist

BYD Automotive; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

BYD Australia is seeking a Junior IT Specialist to provide frontline technical support across end-user devices and workplace technologies. You will diagnose and resolve common hardware, software, network, and account issues while escalating complex incidents to internal teams or external providers.

You will also help with IT asset management, onboarding and offboarding, user access administration, device deployment, and IT documentation, contributing to a secure, efficient IT environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems or related discipline.
• Equivalent relevant industry experience will be considered.
• Relevant IT certifications are highly regarded.
• Previous IT technical support or service desk experience.
• Hands-on experience with Microsoft 365 apps (Teams, SharePoint, OneDrive).
• Experience troubleshooting basic network connectivity (Wi-Fi, VPN, LAN).
• Experience supporting Windows devices, printers and meeting room tech.
• Basic understanding of backup and disaster recovery procedures.
• Strong troubleshooting and problem-solving skills.
• Good organizational and prioritization skills.
• Strong communication and customer service skills with diverse stakeholders.
• Bilingual proficiency in English and Mandarin.
• Familiarity with ITSM systems and ticketing processes.
• Knowledge of IT asset management and user access administration.

Responsibilities

• Provide frontline technical support to employees and resolve common hardware, software, network, and account issues.
• Escalate complex incidents to appropriate internal teams or external providers.
• Assist with IT asset management, onboarding/offboarding, and access administration.
• Document issues and resolutions; maintain knowledge base articles.
• Manage IT support queues, prioritizing tickets and ensuring SLAs are met.
• Assist with device configuration, deployment, and procurement activities.
• Support workspace devices, printers and meeting room technologies.
• Ensure accurate ticket records and follow up with users and stakeholders.

Skills

Troubleshooting

Customer service

Communication

Bilingual English-Mandarin

Team collaboration

Education

Bachelors in IT/CS

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Job description

BYD Australia is seeking a Junior IT Specialist to provide frontline technical support across end-user devices and workplace technologies. You will diagnose and resolve common hardware, software, network, and account issues while escalating complex incidents to internal teams or external providers.

You will also help with IT asset management, onboarding and offboarding, user access administration, device deployment, and IT documentation, contributing to a secure, efficient IT environment.