Junior Customer Support Specialist

Manpower; Gosford; On-site; AUD 45,000 - 55,000; Part time

Job summary

ManpowerGroup in West Gosford is seeking two motivated Junior/Entry Level Customer Support Specialists to join in casual positions. This role offers exposure to customer support, administration, compliance, and onboarding within a fast-paced environment.

You will handle calls, provide timely customer service, assist with onboarding and work rights checks, and support record-keeping and data entry while helping the wider team with admin tasks.

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail and organisational abilities.
• Ability to prioritise tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Basic Microsoft Excel and Outlook skills.
• Previous customer service or administration experience is desirable but not essential.

Responsibilities

• Answer inbound and outbound calls with candidates, clients, and internal stakeholders.
• Provide professional and timely customer service while responding to enquiries.
• Update and escalate support tickets in accordance with established procedures.
• Assist with candidate onboarding and compliance activities, including work rights checks.
• Assist to maintain accurate records, data entry, and documentation.
• Support the wider team with general administrative tasks.

Skills

Strong communication

Attention to detail

Organisational abilities

Prioritisation

Excel basics

Outlook basics

Customer service experience

Tools

Excel

Outlook

Job description

Junior Customer Support Specialist (Entry Level)

Location: West Gosford

About the Role

We are seeking two motivated and customer-focused Junior/Entry Level Customer Support Specialists to join our team in casual positions. This is a great opportunity to gain valuable experience across customer support, administration, compliance, and onboarding within a supportive and fast-paced environment.

Key Responsibilities

• Answer inbound and outbound calls with candidates, clients, and internal stakeholders.
• Provide professional and timely customer service while responding to enquiries.
• Update and escalation support tickets in accordance with established procedures.
• Assist with candidate onboarding and compliance activities, including work rights checks.
• Assist to maintain accurate records, data entry, and documentation.
• Support the wider team with general administrative tasks.

Skills & Experience

• Strong communication and customer service skills.
• Excellent attention to detail and organisational abilities.
• Ability to prioritise tasks and manage competing deadlines.
• Positive attitude and willingness to learn.
• Basic Microsoft Excel and Outlook skills.
• Previous customer service or administration experience is desirable but not essential.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.