Junior Customer Support Specialist

Experis; Gosford; On-site; AUD 40,000 - 50,000; Part time

Job summary

ManpowerGroup is seeking two motivated and customer-focused Junior/Entry Level Customer Support Specialists to join our team in casual positions at West Gosford. This role offers an opportunity to gain experience across customer support, administration, compliance, and onboarding in a supportive, fast-paced environment.

Key duties include answering calls, providing professional service, updating tickets, assisting with onboarding and work rights checks, maintaining records, and supporting the

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail and organisational abilities.
• Ability to prioritise tasks and manage deadlines.
• Positive attitude and willingness to learn.
• Basic Microsoft Excel and Outlook skills.
• Previous customer service or administration experience is desirable but not essential.

Responsibilities

• Answer inbound and outbound calls with candidates, clients, and internal stakeholders.
• Provide professional and timely customer service while responding to enquiries.
• Update and escalate support tickets in accordance with established procedures.
• Assist with candidate onboarding and compliance activities, including work rights checks.
• Assist to maintain accurate records, data entry, and documentation.
• Support the wider team with general administrative tasks.

Skills

Communication

Customer service

Attention to detail

Organisational skills

Prioritisation

Positive attitude

Excel & Outlook

Desirable experience

Job description

Junior Customer Support Specialist (Entry Level)

Location

West Gosford

About the Role

We are seeking two motivated and customer-focused Junior/Entry Level Customer Support Specialists to join our team in casual positions. This is a great opportunity to gain valuable experience across customer support, administration, compliance, and onboarding within a supportive and fast-paced environment.

Key Responsibilities

• Answer inbound and outbound calls with candidates, clients, and internal stakeholders.
• Provide professional and timely customer service while responding to enquiries.
• Update and escal support tickets in accordance with established procedures.
• Assist with candidate onboarding and compliance activities, including work rights checks.
• Assist to maintain accurate records, data entry, and documentation.
• Support the wider team with general administrative tasks.

Skills & Experience

• Strong communication and customer service skills.
• Excellent attention to detail and organisational abilities.
• Ability to prioritise tasks and manage competing deadlines.
• Positive attitude and willingness to learn.
• Basic Microsoft Excel and Outlook skills.
• Previous customer service or administration experience is desirable but not essential.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.