Customer Solutions Coordinator

Aussie Broadband; Traralgon; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible work

EAP

Staff discounts

Merch allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers and internal teams, ensuring voice and data services projects are delivered with care. The role involves coordinating solutions, managing service delivery, contracts, and liaising with suppliers to keep projects on track.

You'll work with sales and technical teams to ensure seamless outcomes, maintain records, handle inquiries with empathy, and contribute to a collaborative, customer-first culture within a flexible,

Qualifications

• Warm, approachable communication and interpersonal skills.
• Around three years of customer service experience.
• Strong organizational and time-management abilities.
• Ability to write clearly for different audiences.
• Problem-solving mindset and proactive thinking.

Responsibilities

• Coordinating customer solutions and ensuring successful delivery.
• Assisting with procurement and logistics to keep projects on track.
• Managing customer contracts and Service Level Agreements.
• Performing quality checks after implementation to maintain standards.
• Responding to inbound calls and inquiries with empathy and clarity.
• Handling orders and liaising with management to resolve issues.
• Working with wholesale suppliers to troubleshoot and resolve order challenges.
• Maintaining accurate records and data entry.
• Supporting additional tasks as needed.

Skills

Interpersonal skills

Customer service

Organization

Written communication

Problem solving

Independent work

Adaptability

Project management

Telco knowledge

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun.

About The Role

As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders. This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track. If you're organised, adaptable and customer focused, this is an opportunity to make a meaningful impact within a collaborative team.

What You'll Do

As a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.

• Coordinating customer solutions and ensuring successful delivery
• Assisting with procurement and logistics to keep projects on track
• Managing customer contracts and Service Level Agreements
• Performing quality checks after implementation to maintain high standards
• Responding to inbound calls and enquiries with empathy and clarity
• Handling orders and liaising with management to resolve issues promptly
• Working with wholesale suppliers to troubleshoot and resolve order challenges
• Maintaining accurate records and data entry
• Jumping in to help with other tasks as needed

What You'll Bring

You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.

• A warm and approachable communication style with exceptional interpersonal skills
• Proven experience delivering outstanding customer service (around three years)
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• A knack for problem-solving and thinking proactively
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies
• Knowledge of telco and data services is essential

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to [e-mail].