Customer Solutions Coordinator

Aussie Broadband; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Parental leave 26 weeks

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Specsavers discounts

Aussie merch allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers with internal teams, coordinating voice and data service solutions and managing service delivery. You’ll be a trusted contact for customers and stakeholders in this permanent role.

You’ll oversee contracts, coordinate with suppliers and partners, and help drive quality customer experiences in a collaborative team environment. Flexible working arrangements available.

Qualifications

• Three years of proven customer service experience.
• Knowledge of telco voice and data services preferred.
• Ability to write clearly for different audiences.
• Organised with strong time management skills.
• Able to work independently within a collaborative team.
• Willingness to learn and adapt, with proactive problem solving.

Responsibilities

• Coordinate customer solutions and ensure successful delivery to customers and stakeholders.
• Assist with procurement and logistics to keep projects on track.
• Manage customer contracts and Service Level Agreements.
• Perform quality checks after implementation to maintain high standards.
• Respond to inbound calls and enquiries with empathy and clarity.
• Liaise with management and wholesale suppliers to resolve order issues promptly.

Skills

Customer service

Telco knowledge

Problem solving

Time management

Communication

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

• Don'tbe ordinary, be awesome
• Think BIG
• Nobullsh*t
• Be good to people
• Have fun

About The Role

As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders.

This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track.

If you're organised, adaptable and customer focused, this is an opportunity to make a meaningful impact within a collaborative team.

What You'll Do

• Coordinating customer solutions and ensuring successful delivery
• Assisting with procurement and logistics to keep projects on track
• Managing customer contracts and Service Level Agreements
• Performing quality checks after implementation to maintain high standards
• Responding to inbound calls and enquiries with empathy and clarity
• Handling orders and liaising with management to resolve issues promptly
• Working with wholesale suppliers to troubleshoot and resolve order challenges
• Maintaining accurate records and data entry
• Jumping in to help with other tasks as needed

What You'll Bring

• A warm and approachable communication style with exceptional interpersonal skills
• Proven experience delivering outstanding customer service (around three years)
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• A knack for problem-solving and thinking proactively
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies
• Knowledge of telco and data services is essential

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

For questions, reach out to [e-mail].