Junior Client Services Assistant

Physio Inq; Albion; On-site; AUD 42,000 - 54,000; Part time

Job summary

Physio Inq in Brisbane (Albion head office) is seeking a Client Services Assistant to coordinate inquiries, bookings and client/referrer requests, ensuring a positive experience. You’ll report to the Client Services Manager and join a supportive team.

This role suits recent graduates or students seeking flexible, people-focused work. Training provided; part-time or full-time; Monday–Friday, 8am–4pm, weekends off.

Qualifications

• Sound organisational skills required.
• Strong communication and interpersonal skills.
• Confidence using basic office software.
• Previous client services experience is not essential but highly regarded.

Responsibilities

• Assist with handling inbound customer service enquiries.
• Maintain accurate and up-to-date records.
• Onboard new clients and referrers across funding models, including NDIS.

Skills

Organisational skills

Communication

Interpersonal skills

Office software

Client services experience

Positive attitude

Job description

This is a fantastic opportunity for someone looking for a flexible role within a friendly, supportive team.

Working alongside our Client Services team, the key purpose of this role is to assist with coordinating calls and requests from clients and referrers, helping book appointments and ensuring every interaction is a positive one.

At Physio Inq, we live by our three House Rules. Employees come first, our clients deserve an incredible experience, and our referrers are treated like royalty. These values guide everything we do, every day.

Physio Inq is a fast-growing allied health company, and we are now recruiting a Client Services Assistant to help take our customer experience to the next level.

The role?

The Client Services Assistant supports incoming enquiries for our Mobile and Community Team, based at our head office in Albion. You will report to our Client Services Manager and work closely with a collaborative, supportive Client Services team to assist clients with new enquiries.

This role is ideal for recent school graduates looking to gain administration experience, or university students seeking a flexible, people focused role.

What will you do?

• Assist with handling inbound customer service enquiries
• Maintain accurate and up to date records
• Work as part of a national team to onboard new clients and referrers across different funding models, including NDIS

What you'll need

• Sound organisational skills
• Strong communication and interpersonal skills
• Confidence using basic office software
• Previous client services experience is not essential but highly regarded
• A positive, can do attitude

The nitty gritty

• Based in our Brisbane office in Albion
• Full training provided
• Part time or full time availability, with flexibility across days
• Monday to Friday, 8am to 4pm, no weekends

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