Customer service representative

Physio Professionals; Sunshine Coast Regional; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Above-award pay

Ongoing training

Job summary

Physio Professionals in Buderim/Caloundra is seeking a Customer Service/Admin Assistant for a permanent part-time role (~26 hours per week). You will be the first point of contact for patients, handling front desk duties, bookings, email and admin support in a friendly healthcare environment. Shifts are set, with PM shifts Mon-Thu at Buderim.

The role offers above‑award pay, ongoing training and a supportive team culture focused on patient outcomes.

Qualifications

• Exceptional written and verbal communication skills.

Responsibilities

• Serve as first point of contact for patients at the front desk.
• Manage appointment bookings and admin support.
• Process payments and invoicing.
• Support team with daily admin tasks and diary management.
• Cover for colleagues during annual leave to ensure service continuity.

Skills

Exceptional communication

Job description

Join the friendly team at Physio Professionals as a Customer Service/Admin Assistant in a permanent part-time role across our Buderim & Caloundra clinic. This role offers approx approx 26 hours per week with set shifts and opportunities to grow within a supportive healthcare environment.

You’ll be the first point of contact for patients, delivering exceptional customer service while managing key front desk duties, appointment bookings, and admin support. This role is ideal for someone who is personable, professional, and thrives in a fast-paced, team-oriented setting.

Enjoy above-award pay, ongoing training, and a workplace culture that values your contribution.

Shifts.

Monday - Thursday PM Shifts - Buderim clinic

About the role

Providing superior customer service is one of the many ways we support our patients.

This position plays a crucial role in offering top-notch customer service and achieving positive health outcomes for our patients. It involves ensuring the clinic operates efficiently through administrative tasks at the front desk.

A vital aspect of this job is to effectively convert patient inquiries into bookings by employing specific systems and scripts, aiming to create outstanding customer service experiences.

Candidates should be adept at initiating conversations, maintain a professional demeanor, and prioritize customer service.

This job share position also entails covering for colleagues during their annual leave, ensuring seamless service continuity.

About the business

Physio Professionals has been established for 18+ years and grown to three clinics across the Sunshine Coast having helped over 50,000 patients in that time. We are well respected team of therapists with an excellent track record of results with patient health outcomes.

Job tasks and responsibilities

• Answering Phone Enquiries
• Taking Payment via Hicaps/Eftpos
• Apply patient treatment charges.
• Third Party Invoicing
• Scanning Documents
• Sending Medical correspondence
• Deliver exceptionalcustomer service to our patients.
• Follow customer service scripts & systems.
• Complete front desk administration tasks.
• Diary management & Patient appointments

Skills and experience

Exceptional communication skills- Written and verbal