Administration Assistant

Move Right Physio and Allied Health; City of Brisbane; On-site; AUD 41,328,000 - 48,216,000; Full time

Job summary

Move Right Physio & Allied Health is seeking an organised, friendly Administration Assistant for our Dakabin clinic. The role involves welcoming clients, managing the front reception, answering inquiries, booking and rescheduling appointments, and supporting clinicians with diary and admin tasks.

Join a clinician‑led practice serving North Brisbane and Moreton Bay, with mobile services and support from a Virtual Administration Assistant. On-site role with a collaborative team environment.

Qualifications

• Experience in physiotherapy or allied health administration is beneficial but not required.
• Strong organisational skills and attention to detail.
• Comfortable using computers and learning new systems.

Responsibilities

• Welcoming clients and managing the front reception area
• Answering phone calls, emails and client enquiries
• Booking, rescheduling and managing appointments
• Supporting clinicians with diary management and administrative tasks
• Managing client intake forms, referrals and clinical paperwork
• Processing payments and private health claims
• Assisting with Medicare, Workcover, CTP and NDIS administration
• Maintaining accurate client information and filing documents
• Communicating with GPs, insurers and Support Coordinators
• General administration and day-to-day clinic support

Job description

Move Right Physio & Allied Health is looking for an organised, friendly and proactive Administration Assistant to join our team at our Dakabin clinic.

This isn't a role where you'll be expected to run an entire clinic by yourself. You'll work alongside our onsite administration team, Physiotherapists and Clinic Manager, with additional support from our Virtual Administration Assistant, who helps manage a range of behind-the-scenes administrative tasks.

We're looking for someone who enjoys people, keeps things organised and can help create a welcoming, professional and fun environment for our clients and team.

Move Right is a clinician-led Physiotherapy practice providing both clinic and mobile services across North Brisbane and Moreton Bay, supporting private, Medicare, Workcover, CTP and NDIS clients.

What You'll Be Doing

Your role will include:

Welcoming clients and managing the front reception area

Answering phone calls, emails and client enquiries

Booking, rescheduling and managing appointments

Supporting clinicians with rebooking and forward-booking strategies

Managing client intake forms, referrals, consent forms and clinical paperwork

Processing payments and private health claims

Assisting with Medicare, Workcover, CTP and NDIS administration

Maintaining accurate client information within Nookal

Scanning and uploading referrals, reports and other documents

Communicating with GPs, insurers, Support Coordinators and other stakeholders

Supporting case and funding audits

Following up outstanding paperwork and administrative actions

Supporting clinicians with diary management

Helping maintain an organised, professional and welcoming clinic

Working closely with our Virtual Administration Assistant and wider administration team

General administration and day-to-day clinic support

Why Join Move Right?

$30–$35 per hour + superannuation

Virtual Assistant support to help with administrative workload

Onsite administration support – you're not running reception completely alone

Established systems and workflows rather than being expected to figure everything out yourself

Growing allied health business with opportunities for the role to develop

Genuine input into improving clinic systems and processes

Professional environment without needing to be overly corporate

Our Dakabin clinic operates alongside Move Right's mobile Physiotherapy service, so the administration role supports a broader service than a traditional front-desk-only private practice.

About You

You don't necessarily need years of healthcare administration experience. We're more interested in finding someone who is reliable, organised, personable and willing to learn.

You'll ideally be someone who:

Is warm, friendly and confident speaking with clients

Has strong organisation and attention to detail

Communicates clearly and professionally

Is comfortable answering phones and managing competing priorities

Takes ownership of tasks and follows things through

Is confident using computers and learning new systems

Enjoys working as part of a team

Can have a laugh while still maintaining a professional healthcare environment

Is comfortable asking questions when unsure

Treats clients and colleagues with respect

Doesn't contribute to gossip, cliques or unnecessary workplace drama

Values feedback and wants to improve

Can recognise when something needs to be escalated rather than trying to solve everything alone

Experience in Physiotherapy, allied health, medical reception, Nookal, Medicare, Workcover, NDIS or private health would be highly regarded, but isn't essential for the right person.

Our Culture

Our philosophy across Move Right is pretty simple:

Deliver great healthcare. Keep learning. Support one another. Build careers that are enjoyable and sustainable.

That's the same culture we promote in our current clinical recruitment. We're a growing, clinician-led business, but we don't want growth to mean becoming overly corporate.

We also believe a good culture requires professional standards. We want people to raise concerns appropriately, communicate directly and respectfully, and contribute to a workplace without gossip, cliques or people being undermined behind their backs.

Our administration team is an important part of the clinical service- not an afterthought.