Junior Administration & Customer Service Officer

Passila pty ltd; Sydney; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Full training and ongoing support

Career growth opportunities

Job summary

BC Coatings in Ingleburn is seeking a Junior Administration & Customer Service Officer to support customers, sales team and internal departments. The role offers full training, a Monday–Friday schedule, and the chance to develop in customer service, sales administration and order processing.

No previous industry experience is required; we welcome the right attitude and provide full training and ongoing support to help you grow within the company.

Qualifications

• Excellent communication and customer service skills.
• Friendly, approachable and confident with customers.
• Positive attitude and eagerness to learn new skills.
• Reliable, punctual and pride in work.
• Organised and able to manage multiple tasks.
• Strong attention to detail.
• Comfortable using computers, email and MS Office.
• Team player who takes initiative and follows through.

Responsibilities

• Answer incoming phone calls, texts and customer emails.
• Process sales orders and customer sample requests.
• Process equipment repair requests from customers.
• Liaise with customers to obtain information for orders.
• Follow up on outstanding or incomplete customer information.
• Provide support to sales representatives and customers.

Skills

Customer service

Communication

MS Office

Organised multitasking

Tools

Microsoft Office

Email & text handling

Job description

Junior Administration & Customer Service Officer

Junior Administration & Customer Service Officer

Monday to Friday | 8:00am - 4:30pm | Ingleburn

Join a Great Team and Build Your Career

BC Coatings is a well-established and growing Australian business based in Ingleburn. We are looking for a motivated and enthusiastic Junior Administration & Customer Service Officer to join our busy office team.

This is an excellent opportunity for someone who is friendly, reliable, organised and eager to learn. You'll work closely with our customers, sales team and internal departments, becoming an important part of our day-to-day operations while gaining valuable experience in customer service, sales administration and order processing.

No previous industry experience is required. We are looking for the right attitude and willingness to learn and we will provide full training and support.

About the Role

• Answering incoming phone calls, mobile phone text messages and responding to customer emails
• Processing sales orders and customer sample requests
• Processing customer equipment requests sent in to be repaired
• Liaising with customers to obtain information required to process orders
• Following up on outstanding or incomplete customer information
• Providing support to our sales representatives and customers
• Acting as a key point of contact between customers and the sales team
• Assisting with customer enquiries and product requests
• Maintaining accurate customer and order records
• Communicating with various internal departments
• Performing general sales administration and office support duties
• Learning our products, systems and business processes

About You

• Has excellent communication and customer service skills
• Is friendly, approachable and confident when speaking with customers
• Has a positive attitude and enjoys learning new skills
• Is reliable, punctual and takes pride in their work
• Is organised and able to manage multiple tasks
• Has strong attention to detail
• Is comfortable using computers, email, text message and Microsoft Office
• Works well within a team environment
• Can take initiative and follow tasks through to completion
• Enjoys helping people and solving problems

What We Offer

• Monday to Friday role (8:00am - 4:30pm)
• Friendly and supportive team environment
• Full training and ongoing support
• Opportunities to learn and develop new skills
• Exposure to customer service, sales administration and business operations
• Career growth opportunities within an established and growing company