Ivanti Neurons ITSM Specialist: Advanced Support & CMDB

Leidos; Canberra; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Life Days up to 12 extra days off per年

Headspace access

MeQuilibrium access

On-demand courses

Career development opportunities

Flexible work arrangements

Job summary

Leidos Australia is seeking an ITSM Application Support Specialist to provide advanced Ivanti Neurons ITSM support. You will troubleshoot incidents, analyse logs, and coordinate specialist assistance to restore services.

The role involves CMDB validations, configuring workflows, and maintaining security compliance across user access and settings. You will join a team delivering modern IT services for Australian federal and state government customers, with a strong focus on reliability, security,

Qualifications

• Experience administering, configuring or supporting Ivanti Neurons ITSM in production.
• Proficiency with access controls, workflows, forms and notifications.
• Experience supporting CMDB data imports, validation and updates.
• Ability to diagnose application and integration issues and coordinate specialist support.
• IT qualifications or vendor training; ITIL Foundation and Ivanti training desirable.

Responsibilities

• Provide advanced support for Ivanti Neurons ITSM incidents and requests.
• Investigate logs, transactions and application behavior to restore services.
• Administer Ivanti Neurons ITSM including user access and security compliance.
• Configure workflows, business rules, forms and service catalogue items.
• Deliver operational reporting and continual service improvement initiatives.

Skills

Ivanti Neurons ITSM

Access controls

Workflows

CMDB data imports & updates

Issue diagnosis & log analysis

ICT qualifications / training

Education

Relevant ICT qualifications

ITIL Foundation (desirable)

Ivanti product training/certification (desirable)

Tools

Ivanti Neurons ITSM

Job description

Leidos Australia is seeking an ITSM Application Support Specialist to provide advanced Ivanti Neurons ITSM support. You will troubleshoot incidents, analyse logs, and coordinate specialist assistance to restore services.

The role involves CMDB validations, configuring workflows, and maintaining security compliance across user access and settings. You will join a team delivering modern IT services for Australian federal and state government customers, with a strong focus on reliability, security,