ITSM Platform Specialist — CMDB & Integrations Lead

Leidos Australia; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Life Days (up to 12 extra days off per

Headspace access

MeQuilibrium access

120,000 on-demand courses

Job summary

Leidos Australia in Canberra is seeking a Service Management Platform Specialist to administer Ivanti Neurons ITSM, translate requirements into configuration changes and maintain CMDB relationships. The role focuses on ensuring a secure, scalable ITSM environment aligned with government-grade service delivery.

You will configure workflows, user access, reporting and dashboards, provide Level 2/3 incident support, and drive continual service improvement across platforms while partnering with

Qualifications

• Experience administering Ivanti Neurons ITSM or a comparable enterprise ITSM platform in production.
• Configuring access controls, workflows, rules, forms, notifications, service catalogue items and reporting.
• Experience supporting CMDB capability with controlled bulk imports or updates, including validation.
• Ability to diagnose application and integration incidents, analyse logs and coordinate specialist support.
• IT qualifications and Ivanti product training or certification are desirable.

Responsibilities

• Maintain, configure and optimise Ivanti Neurons ITSM workflows, business rules, forms, notifications, service catalogue items, request fulfilment workflows and role-based visibility.
• Support CMDB capability including forms, rules, reporting and controlled bulk uploads and updates, validating source files and investigating failed or duplicate imports.
• Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, including analysis, remediation and service restoration validation.
• Administer Ivanti Neurons ITSM platform settings, user access, roles, permissions and product health, while supporting patches, releases and updates in line with security and change requirements.
• Deliver operational reporting and dashboards, maintain approved native service orchestration capabilities and contribute recommendations through continual service improvement.

Skills

Ivanti Neurons ITSM

CMDB management

Incident support

Access controls

Reporting

ITIL Foundation

Education

ITIL Foundation certification

Ivanti product training

Job description

Leidos Australia in Canberra is seeking a Service Management Platform Specialist to administer Ivanti Neurons ITSM, translate requirements into configuration changes and maintain CMDB relationships. The role focuses on ensuring a secure, scalable ITSM environment aligned with government-grade service delivery.

You will configure workflows, user access, reporting and dashboards, provide Level 2/3 incident support, and drive continual service improvement across platforms while partnering with