Ivanti ITSM Administrator – Cloud, CMDB & Automation

Leidos Australia; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Life Days

Part-time options

Job sharing

Compressed hours

Headspace Access

MeQuilibrium Access

Learning Courses

Development investment

Job summary

Leidos Australia is seeking an Ivanti ITSM Tool Administrator in Canberra to design, configure and sustain the cloud-based Ivanti Neurons ITSM product for government and defence clients.

You will work independently within established controls to maintain configuration, service catalogue, CMDB and reporting, while collaborating with internal teams and Ivanti support to restore services. The role requires Australian citizenship and NV-1 clearance.

Qualifications

• Experience administering Ivanti Neurons ITSM in a production environment.
• Strong experience with access controls, workflows, forms, and reporting.
• Experience supporting CMDB functionality and controlled bulk imports/updates.
• Ability to diagnose application and integration incidents, analyse logs and coordinate support.
• ICT qualifications or vendor training; ITIL Foundation desirable.

Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and testing/validation of updates.
• Configure workflows, business rules, forms, notification templates, service catalogue items and RBAC visibility.
• Support CMDB capability with bulk uploads, source validation, and reporting.
• Provide Level 2/3 support for Ivanti incidents, requests and integrations; analyse logs to restore services.
• Deliver operational reports and dashboards; maintain native orchestration capabilities.

Skills

Ivanti ITSM

Access controls

Workflows

Service catalogue

Reporting

Request fulfilment

CMDB

Bulk imports

Troubleshooting

Log analysis

Incident coordination

Education

ICT qualifications

ITIL Foundation

Tools

Ivanti Neurons ITSM

Job description

Leidos Australia is seeking an Ivanti ITSM Tool Administrator in Canberra to design, configure and sustain the cloud-based Ivanti Neurons ITSM product for government and defence clients.

You will work independently within established controls to maintain configuration, service catalogue, CMDB and reporting, while collaborating with internal teams and Ivanti support to restore services. The role requires Australian citizenship and NV-1 clearance.