ITSM Tool Administrator

Leidos Australia; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Life Days

Part-time options

Job sharing

Compressed hours

Headspace Access

MeQuilibrium Access

Learning Courses

Development investment

Job summary

Leidos Australia is seeking an Ivanti ITSM Tool Administrator in Canberra to design, configure and sustain the cloud-based Ivanti Neurons ITSM product for government and defence clients.

You will work independently within established controls to maintain configuration, service catalogue, CMDB and reporting, while collaborating with internal teams and Ivanti support to restore services. The role requires Australian citizenship and NV-1 clearance.

Qualifications

• Experience administering Ivanti Neurons ITSM in a production environment.
• Strong experience with access controls, workflows, forms, and reporting.
• Experience supporting CMDB functionality and controlled bulk imports/updates.
• Ability to diagnose application and integration incidents, analyse logs and coordinate support.
• ICT qualifications or vendor training; ITIL Foundation desirable.

Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and testing/validation of updates.
• Configure workflows, business rules, forms, notification templates, service catalogue items and RBAC visibility.
• Support CMDB capability with bulk uploads, source validation, and reporting.
• Provide Level 2/3 support for Ivanti incidents, requests and integrations; analyse logs to restore services.
• Deliver operational reports and dashboards; maintain native orchestration capabilities.

Skills

Ivanti ITSM

Access controls

Workflows

Service catalogue

Reporting

Request fulfilment

CMDB

Bulk imports

Troubleshooting

Log analysis

Incident coordination

Education

ICT qualifications

ITIL Foundation

Tools

Ivanti Neurons ITSM

Job description

Description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Benefits

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About The Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The Opportunity

The Ivanti ITSM Tool Administrator is responsible for the administration, configuration, support and sustainment of the cloud-based Ivanti Neurons ITSM product. The role helps ensure the platform remains secure, available, supportable and effective for the teams that rely on it.

Working independently within established controls, you will maintain product configuration, service catalogue capabilities, CMDB functionality, reporting and approved native orchestration capabilities. You will investigate application and existing integration incidents and collaborate with internal teams, customer stakeholders and Ivanti support to restore services.

Key Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and the testing and validation of vendor releases, patches and updates.
• Configure and optimise approved workflows, business rules, forms, notification templates, service catalogue items, request fulfilment workflows and role-based visibility settings.
• Support CMDB capability through controlled bulk uploads and updates, source file validation, reporting and investigation of failed, incomplete or duplicate imports.
• Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, analysing logs, transactions and application behaviour to restore services.
• Deliver operational reports and dashboards, maintain approved native orchestration capabilities and contribute to continual service improvement initiatives.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

Skills & Experience

• Experience administering, configuring or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform within a production environment.
• Strong practical experience with access controls, workflows, business rules, forms, notifications, service catalogue management, request fulfilment and reporting.
• Experience supporting CMDB functionality and controlled bulk imports or updates, including file validation, field mapping, verification and exception handling.
• Demonstrated ability to diagnose application and integration incidents, analyse logs and transaction outcomes, document findings, coordinate specialist support and validate service restoration.
• Relevant ICT qualifications, vendor training or equivalent practical experience. ITIL Foundation and Ivanti product training or certification are desirable.

This role requires the successful applicant to be an Australian citizen and hold a NV-1 level security clearance.

If this role interests you, we encourage you to apply. We value different experiences and are interested in the capability and potential you could bring.

What to Expect When You Apply

Qualifications

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

If you have any questions about the role or recruitment process, please contact [e-mail].

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.