Ivanti ITSM Administrator – Cloud, Automation & Support

Leidos; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible career growth

Job summary

Leidos Australia invites applications for an Ivanti ITSM Tool Administrator to maintain and optimise the Ivanti Neurons ITSM platform. You will manage configurations, CMDB data, and integration incidents while collaborating with internal teams and Ivanti support.

The role focuses on secure, available ITSM services, with opportunities to contribute to continuous improvement and governance across federal government projects.

Qualifications

• Experience administering Ivanti Neurons ITSM or comparable enterprise ITSM in production.
• Strong experience with access controls, workflows, forms, notifications and service catalogue management.
• Experience supporting CMDB functionality and controlled bulk imports/updates with validation.
• Ability to diagnose incidents, analyze logs and coordinate specialist support.
• Itil Foundation and Ivanti training/certification are desirable.

Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including settings, access, roles, permissions and patches.
• Configure workflows, forms, notification templates, service catalogue items and fulfilment.
• Support CMDB with bulk uploads, file validation and data integrity checks.
• Provide Level 2/3 support for incidents and integrations; restore services.
• Deliver operational reports and dashboards; contribute to service improvement.

Skills

Ivanti Neurons ITSM administration

Access controls and security

Workflows and business rules

Service catalogue management

Incident & problem diagnosis

Log analysis and reporting

Education

ICT qualifications or equivalent

ITIL Foundation (desirable)

Ivanti product training/certification (desirable)

Tools

Ivanti Neurons ITSM

Job description

Leidos Australia invites applications for an Ivanti ITSM Tool Administrator to maintain and optimise the Ivanti Neurons ITSM platform. You will manage configurations, CMDB data, and integration incidents while collaborating with internal teams and Ivanti support.

The role focuses on secure, available ITSM services, with opportunities to contribute to continuous improvement and governance across federal government projects.