ITSM Tool Administrator

Leidos; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible career growth

Job summary

Leidos Australia invites applications for an Ivanti ITSM Tool Administrator to maintain and optimise the Ivanti Neurons ITSM platform. You will manage configurations, CMDB data, and integration incidents while collaborating with internal teams and Ivanti support.

The role focuses on secure, available ITSM services, with opportunities to contribute to continuous improvement and governance across federal government projects.

Qualifications

• Experience administering Ivanti Neurons ITSM or comparable enterprise ITSM in production.
• Strong experience with access controls, workflows, forms, notifications and service catalogue management.
• Experience supporting CMDB functionality and controlled bulk imports/updates with validation.
• Ability to diagnose incidents, analyze logs and coordinate specialist support.
• Itil Foundation and Ivanti training/certification are desirable.

Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including settings, access, roles, permissions and patches.
• Configure workflows, forms, notification templates, service catalogue items and fulfilment.
• Support CMDB with bulk uploads, file validation and data integrity checks.
• Provide Level 2/3 support for incidents and integrations; restore services.
• Deliver operational reports and dashboards; contribute to service improvement.

Skills

Ivanti Neurons ITSM administration

Access controls and security

Workflows and business rules

Service catalogue management

Incident & problem diagnosis

Log analysis and reporting

Education

ICT qualifications or equivalent

ITIL Foundation (desirable)

Ivanti product training/certification (desirable)

Tools

Ivanti Neurons ITSM

Job description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The Opportunity

The Ivanti ITSM Tool Administrator is responsible for the administration, configuration, support and sustainment of the cloud-based Ivanti Neurons ITSM product. The role helps ensure the platform remains secure, available, supportable and effective for the teams that rely on it.

Working independently within established controls, you will maintain product configuration, service catalogue capabilities, CMDB functionality, reporting and approved native orchestration capabilities. You will investigate application and existing integration incidents and collaborate with internal teams, customer stakeholders and Ivanti support to restore services.

Key Responsibilities

• Administer and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and the testing and validation of vendor releases, patches and updates.

• Configure and optimise approved workflows, business rules, forms, notification templates, service catalogue items, request fulfilment workflows and role-based visibility settings.

• Support CMDB capability through controlled bulk uploads and updates, source file validation, reporting and investigation of failed, incomplete or duplicate imports.

• Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, analysing logs, transactions and application behaviour to restore services.

• Deliver operational reports and dashboards, maintain approved native orchestration capabilities and contribute to continual service improvement initiatives.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

Skills & Experience

• Experience administering, configuring or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform within a production environment.

• Strong practical experience with access controls, workflows, business rules, forms, notifications, service catalogue management, request fulfilment and reporting.

• Experience supporting CMDB functionality and controlled bulk imports or updates, including file validation, field mapping, verification and exception handling.

• Demonstrated ability to diagnose application and integration incidents, analyse logs and transaction outcomes, document findings, coordinate specialist support and validate service restoration.

• Relevant ICT qualifications, vendor training or equivalent practical experience. ITIL Foundation and Ivanti product training or certification are desirable.

This role requires the successful applicant to be an Australian citizen and hold a NV-1 level security clearance.