Service Management Platform Specialist

Leidos Australia; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Life Days (up to 12 extra days off per

Headspace access

MeQuilibrium access

120,000 on-demand courses

Job summary

Leidos Australia in Canberra is seeking a Service Management Platform Specialist to administer Ivanti Neurons ITSM, translate requirements into configuration changes and maintain CMDB relationships. The role focuses on ensuring a secure, scalable ITSM environment aligned with government-grade service delivery.

You will configure workflows, user access, reporting and dashboards, provide Level 2/3 incident support, and drive continual service improvement across platforms while partnering with

Qualifications

• Experience administering Ivanti Neurons ITSM or a comparable enterprise ITSM platform in production.
• Configuring access controls, workflows, rules, forms, notifications, service catalogue items and reporting.
• Experience supporting CMDB capability with controlled bulk imports or updates, including validation.
• Ability to diagnose application and integration incidents, analyse logs and coordinate specialist support.
• IT qualifications and Ivanti product training or certification are desirable.

Responsibilities

• Maintain, configure and optimise Ivanti Neurons ITSM workflows, business rules, forms, notifications, service catalogue items, request fulfilment workflows and role-based visibility.
• Support CMDB capability including forms, rules, reporting and controlled bulk uploads and updates, validating source files and investigating failed or duplicate imports.
• Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, including analysis, remediation and service restoration validation.
• Administer Ivanti Neurons ITSM platform settings, user access, roles, permissions and product health, while supporting patches, releases and updates in line with security and change requirements.
• Deliver operational reporting and dashboards, maintain approved native service orchestration capabilities and contribute recommendations through continual service improvement.

Skills

Ivanti Neurons ITSM

CMDB management

Incident support

Access controls

Reporting

ITIL Foundation

Education

ITIL Foundation certification

Ivanti product training

Job description

Description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission‑critical solutions where reliability, trust and purpose matter.

Benefits

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part‑time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on‑demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About The Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The Opportunity

The Service Management Platform Specialist helps ensure Ivanti Neurons ITSM remains effective, supportable and aligned with approved service requirements.

Working at the intersection of technology and service management, the role administers the product, translates approved requirements into controlled configuration changes, enables CMDB use, supports existing integration incidents and contributes recommendations through continual service improvement.

Key Responsibilities

• Maintain, configure and optimise approved Ivanti Neurons ITSM workflows, business rules, forms, notifications, service catalogue items, request fulfilment workflows and role‑based visibility.
• Support CMDB capability including forms, rules, reporting and controlled bulk uploads and updates, validating source files and investigating failed or duplicate imports.
• Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, including analysis, remediation and service restoration validation.
• Administer Ivanti Neurons ITSM platform settings, user access, roles, permissions and product health, while supporting patches, releases and updates in line with security and change requirements.
• Deliver operational reporting and dashboards, maintain approved native service orchestration capabilities and contribute recommendations through continual service improvement.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

Skills & Experience

• Experience administering, configuring or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform within a production environment.
• Practical experience configuring access controls, workflows, business rules, forms, notifications, service catalogue items, request fulfilment processes and reporting.
• Experience supporting CMDB capability and controlled bulk imports or updates, including validation, field mapping, verification and exception management.
• Ability to diagnose application and existing integration incidents, analyse logs and transaction results, coordinate specialist support and validate recovery outcomes.
• Relevant ICT qualifications, vendor training or equivalent experience; ITIL Foundation and Ivanti product training or certification are desirable.

This role requires the successful applicant to be an Australian citizen and hold a NV-1 level security clearance.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.