ITSM Specialist: ITIL Excellence & Major Incident Lead

Datacom; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC­­

Ongoing learning & career development

Industry-leading learning platforms

Recognition programs

Employee discounts

Meaningful work

Job summary

Datacom is seeking an ITSM Specialist to manage daily operations within our Managed IT Service Management practice. You will work across ITIL streams with minimal oversight and ensure robust service delivery.

You will bring at least 3 years of ITSM experience, strong ITIL knowledge, and excellent communication to a dynamic, agile environment. Australian citizenship is required; Baseline/NV1 clearances are advantageous.

Qualifications

• 3+ years in ITSM across change, incident, problem, release, config, and capacity management.
• Proven track record delivering IT services for mid to large contracts.
• Strong ITIL understanding and process-oriented mindset.
• Excellent communication and stakeholder management under pressure.

Responsibilities

• Adherence to the Datacom ITIL processes and procedures.
• Drive ongoing improvement and innovation.
• Inter-team flexibility.
• Relationship Management.
• Operational Reporting.

Skills

ITIL

Process management

Stakeholder management

Analytical skills

Communication skills

ITSM

Tools

Cherwell

ServiceNow

Remedy

Job description

Datacom is seeking an ITSM Specialist to manage daily operations within our Managed IT Service Management practice. You will work across ITIL streams with minimal oversight and ensure robust service delivery.

You will bring at least 3 years of ITSM experience, strong ITIL knowledge, and excellent communication to a dynamic, agile environment. Australian citizenship is required; Baseline/NV1 clearances are advantageous.