ITSM Specialist — ServiceNow & ITIL Improvement (Hybrid)

Recruitment House; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Recruitment House in Sydney is seeking an ITSM Specialist to lead ITIL processes across incident, problem, change and GRC in a hybrid, permanent role.

Work on Greenfields ServiceNow projects, partner with site IT/OT teams and vendors, and drive continuous improvements to deliver stable IT services and strong customer experience.

The role offers influence over the ITSM landscape and opportunities to shape automation and process standards.

Qualifications

• Strong ITIL4/ITSM background with focus on process governance.
• Experience delivering ITSM processes and governance across incident, problem, change, and GRC.
• Ability to work with service owners, project teams and vendors to drive improvements.

Responsibilities

• Oversee ITSM processes across Incident, Problem, Change and GRC.
• Drive continuous improvement and automation to reduce risk and improve service outcomes.
• Ensure IT services are delivered with alignment to SLAs and business priorities.

Skills

ITIL4

ITSM

Incident Management

Problem Management

Change Management

Vendor Management

Automation

Service Reporting

Tools

ServiceNow

Job description

Recruitment House in Sydney is seeking an ITSM Specialist to lead ITIL processes across incident, problem, change and GRC in a hybrid, permanent role.

Work on Greenfields ServiceNow projects, partner with site IT/OT teams and vendors, and drive continuous improvements to deliver stable IT services and strong customer experience.

The role offers influence over the ITSM landscape and opportunities to shape automation and process standards.