Service Management Lead – Incident and Problem

Victorian Government; Geelong; Hybrid; AUD 97,000 - 132,000; Part time

Job summary

Victorian Government is seeking a Service Management Lead for Incident and Problem to guide ITSM governance and decision-making in a large enterprise environment. The role requires strong ITIL expertise and facilitation across multiple departments within a hybrid arrangement in Melbourne.

The position focuses on incident and problem governance, ensuring consistent practices across vendor providers and internal teams, with a defined contract duration of 4-5 weeks.

Qualifications

• ITIL Certification required for the role.
• Experience in a complex, large enterprise environment is required.
• Strong facilitation and stakeholder engagement skills; able to lead across multiple departments.

Responsibilities

• Lead governance of incident and problem management under ITIL practices.
• Champion and guide IT Service Management decisions across departments and vendors.

Skills

Stakeholder management

Enterprise environment experience

Technical versatility

Education

ITIL Certification

Job description

Service Management Lead – Incident and Problem

Duration: 4-5 weeks contract

Work Arrangement: Hybrid

Location: Melbourne CBD

Day Rates: $621.75/day + Super

Role: The IT Service Management Lead for Incident and Problem will exemplify IT Service Management. Specialised and in-depth skill in both Incident and Problem, you will champion and lead ITSS in critical decision making across both core practises

Accountabilities

• Role will work within the Service Management office, which provides Enterprise level governance for the department under the shared services model, focusing on the governance of incident and problem management under ITIL practices. Priority will be to lead governance and day to day enforcement of practices across 3 departments and other vendor providers

What you’ll need to succeed

• Must have ITIL Certification
• Experience within a complex, large enterprise environment is needed, with it being beneficial to come from a managed service / government background, working on a large scale
• Technical skills being mix and diverse to assist with restoration as our environment contains both legacy tech and best in class
• Largely facilitation focused, stakeholder engagement and management