ITSM Service Continuity & CSI Lead

Leidos LLC; North Canberra; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Life Days

Wellbeing resources

Professional development programs

Impactful projects

Career growth opportunities

Job summary

Leidos Australia is seeking a Service Continuity Manager to lead the Continual Service Improvement (CSI) function across the service environment. You will drive improvements to service quality, governance, and maturity while collaborating with delivery teams, customers and suppliers to deliver measurable benefits.

Join a team delivering secure, resilient technology services for Defence enterprise and national security, with opportunities to influence policy, architecture and process improvements

Qualifications

• Seven years' relevant experience leading CSI programs in IT Service Management, Service Delivery or Governance.
• Strong knowledge of ITIL service management practices and metrics analysis.
• Proven ability to build trusted stakeholder relationships and present insights to executives.
• Experience in Defence, Federal Government or other highly regulated environments desirable.
• Bachelor's degree in IT, Business Management, Project Management, Engineering, or related discipline.
• Certifications such as ITIL, Lean Six Sigma, PRINCE2, Agile or Scrum are highly regarded.
• The successful applicant must be an Australian citizen and eligible for NV1 security clearance.

Responsibilities

• Lead and govern the CSI framework, including policies, processes, reporting and improvement roadmap.
• Drive service management maturity across Incident, Problem, Change, Release, Configuration, Availability, Capacity, Knowledge, and CSI.
• Oversee governance, assurance and reporting; ensure improvement initiatives are resourced and tracked.
• Partner with customers, stakeholders, delivery teams and suppliers to identify opportunities and realize benefits.
• Provide leadership to CSI and Service Owner teams, fostering collaboration and accountability.

Skills

Continual Service Improvement

ITIL

Stakeholder management

Workshop facilitation

Regulated environments knowledge

Communication skills

Education

Bachelor's degree in Information Technology or related discipline

ITIL 4 Managing Professional / Strategic Leader or PRINCE2 / Agile / Scrum certs

Job description

Leidos Australia is seeking a Service Continuity Manager to lead the Continual Service Improvement (CSI) function across the service environment. You will drive improvements to service quality, governance, and maturity while collaborating with delivery teams, customers and suppliers to deliver measurable benefits.

Join a team delivering secure, resilient technology services for Defence enterprise and national security, with opportunities to influence policy, architecture and process improvements