ITSM Assurance & Compliance Leader

Leidos; Canberra; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flex Your Way

Headspace & MeQuilibrium

Learning Without Limits

Work That Makes an Impact

Build Your Future

Job summary

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to establish and continually improve governance, assurance and control across IT service management and delivery operations.

Working with service delivery teams and stakeholders, you will lead compliance monitoring, risk management and continual improvement to ensure contractual obligations and security standards are met, enabling reliable and secure services for government customers.

Qualifications

• Demonstrated experience in IT Service Management, Governance, Risk and Compliance roles.
• Strong knowledge of ITIL principles, service management processes and risk management practices.
• Experience developing governance artefacts, executive reporting and assurance metrics for diverse stakeholders.
• Excellent stakeholder engagement and communication skills with ability to drive corrective actions across teams.

Responsibilities

• Lead governance, assurance and compliance activities across service operations, including planning, control assessments and reporting.
• Maintain compliance with contractual, regulatory and organisational obligations (ITIL ISO 20000/27001/9001).
• Oversee operational risk management, risk registers, treatment plans and escalation of material risks.
• Govern service continuity and resilience activities with tested recovery procedures.
• Lead Performance and Knowledge Management initiatives and drive continual improvement across the service.

Skills

IT Service Management

Governance

Risk Management

Compliance

ITIL

Stakeholder Engagement

Communication

Education

Bachelor's degree in IT or related field

ITIL Certification (optional)

Tools

ITIL v4 Certification

Job description

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to establish and continually improve governance, assurance and control across IT service management and delivery operations.

Working with service delivery teams and stakeholders, you will lead compliance monitoring, risk management and continual improvement to ensure contractual obligations and security standards are met, enabling reliable and secure services for government customers.