ITSM Assurance & Compliance Leader

Leidos LLC; North Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to establish, govern and continually improve the assurance, compliance and control framework across IT Service Management and service delivery operations.

You will lead assurance activities, compliance monitoring, service continuity governance, performance measure assurance and risk management in collaboration with service delivery teams and customers. The role supports a culture of accountability and evidence-based compliance.

Qualifications

• Demonstrated experience in IT Service Management, Governance, Risk and Compliance roles, including managing assurance programs and compliance reviews.
• Strong knowledge of ITIL principles, service management processes, operational control frameworks and risk management practices.
• Experience developing governance artefacts, executive reporting, compliance metrics and assurance outcomes for diverse stakeholder groups.
• Strong stakeholder engagement, communication and influencing skills, with the ability to drive corrective actions and improvement initiatives across multiple teams.
• Tertiary qualifications in Information Technology, Business, Risk Management or a related discipline.
• ITIL v4 Managing Professional or Strategic Leader certification will be highly regarded.

Responsibilities

• Lead governance, assurance and compliance activities across service operations, including assurance planning, control assessments, compliance monitoring and management reporting.
• Maintain compliance with contractual, regulatory and organisational obligations, including ITIL, ISO 20000, ISO 27001, ISO 9001 and relevant customer requirements.
• Oversee operational risk management, including maintenance of risk registers, monitoring treatment plans and escalating material risks and compliance concerns.
• Govern service continuity and resilience activities, ensuring continuity plans, recovery procedures and testing programs meet business and contractual requirements.
• Lead the Performance and Knowledge Management teams, driving continual improvement initiatives, governance outcomes and knowledge management practices across the service.

Skills

ITSM Governance

Governance

Risk and Compliance

ITIL

Stakeholder engagement

Executive reporting

Communication

Education

Tertiary qualifications in Information Technology, Business, Risk Management or related discipline

Job description

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to establish, govern and continually improve the assurance, compliance and control framework across IT Service Management and service delivery operations.

You will lead assurance activities, compliance monitoring, service continuity governance, performance measure assurance and risk management in collaboration with service delivery teams and customers. The role supports a culture of accountability and evidence-based compliance.