ITS and Tolling Systems Technician

Service Stream; Parramatta; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Career development

Discounts for services

Paid leave

Culture & inclusion

Job summary

Service Stream is seeking an ITS and Tolling Systems Technician to support tolling infrastructure and roadside technology. You will diagnose faults, perform preventative maintenance and respond to incidents across ITS devices and networks.

Based in Eastern Creek, NSW, the role involves Level 1 support, on-site and remote diagnostics, and collaboration with control rooms and vendors to keep motorway systems reliable and safe.

Qualifications

• Experience in IT, OT or technical support environments.
• Experience diagnosing faults across hardware, software and communications systems.
• Understanding of IP networking fundamentals (Ethernet, switches, connectivity).
• Experience using diagnostic applications and monitoring tools.
• Strong troubleshooting, documentation and communication skills.

Responsibilities

• Provide Level 1 support for tolling systems and roadside equipment.
• Monitor alarms and perform remote diagnostics and on-site fault investigations.
• Support ITS assets including VMS, CCTV, METS and IVLD.
• Record defect information and maintenance activities in the Asset Management System.
• Coordinate with Traffic Control Rooms, vendors and support teams during incidents.

Skills

IT support

IT networking

Diagnostics tooling

Communication skills

Driver's licence

Education

IT/Telecommunications/OT background

Tools

Diagnostic software

Monitoring systems

Work-order tools

Job description

We are seeking an ITS and Tolling Systems Technician to support the operation and maintenance of critical roadside technology and tolling infrastructure. Working across tolling systems, Intelligent Transport Systems (ITS) devices, communications networks and field equipment, you will play a key role in ensuring reliable motorway operations and responding to incidents that impact network performance.

This is an excellent opportunity for someone with an IT, telecommunications, networking, electronics or operational technology background looking to develop their career in a highly specialised transport technology environment.

The Westlink M7 Motorway is one of Australia's most significant urban motorways, supporting the movement of people and freight across Western Sydney 24 hours a day. This role offers long-term career stability and the opportunity to work across a diverse range of electrical, tolling and operational technology systems in a complex transport environment. This role is based in Eastern Creek, NSW.

About the role

As an ITS and Tolling Systems Technician, you will provide frontline technical support for tolling and motorway technology systems, undertaking fault finding, preventative maintenance and incident response activities across a range of roadside assets.

You will work closely with operational teams, control rooms, vendors and specialist support providers to ensure systems remain available, operational and safe.

Key responsibilities:

• Provide Level 1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.
• Monitor and respond to tolling and ITS alarms, undertaking remote diagnostics and on-site fault investigations.
• Support motorway ITS assets including:
• Variable Message Signs (VMS)
• CCTV Systems
• Meteorological Monitoring Systems (METS)
• Vehicle Detection Systems (IVLD)
• Use diagnostic and management tools to assess system health, alarms, communications and equipment performance.
• Perform approved restart, reset and service recovery activities.
• Diagnose first‑line hardware, software, networking and communications faults.
• Conduct scheduled inspections and preventative maintenance activities.
• Coordinate with Traffic Control Rooms, vendors and specialist support teams during incidents and planned works.
• Record all defect information, maintenance activities and fault resolutions within the Asset Management System.
• Maintain spare parts, tools, test equipment and support assets.
• Comply with cybersecurity, access control and change management requirements.
• Participate in ongoing training and competency development programs.

Working arrangements

• Monday to Friday roster operating between 6:00am and 6:00pm.
• Participation in an after‑hours on‑call roster.
• Planned night works may be required from time to time.

About you

You are a technically minded professional who enjoys troubleshooting complex systems and working in a field‑based operational environment. You have strong analytical skills, a methodical approach to problem‑solving and the ability to remain calm under pressure during service incidents.

Our ideal candidate will have:

• Demonstrated experience in IT, operational technology or technical support environments.
• Experience diagnosing faults across integrated hardware, software and communications systems.
• Understanding of IP networking fundamentals including Ethernet, switches, connectivity and network fault isolation.
• Experience using diagnostic applications, monitoring systems and work‑order management tools.
• Strong troubleshooting, documentation and communication skills.
• Current unrestricted driver's licence.
• Certifications/Qualifications in IT, Telecommunications, IT, Networking or Electronics would be highly desirable.
• A collaborative, proactive and customer‑focused approach.

About us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

• Career development – we offer growth opportunities and support internal mobility. You will also have access to skill enhancement through our online learning system.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI‑FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and meaningful recognition.

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. If you require any reasonable adjustments to the recruitment process, please email [e-mail].