IT Technician - Level 2/3

Evolution IT; Townsville City; On-site; AUD 60,000 - 85,000; Full time

Job summary

Evolution IT in Townsville is seeking a skilled IT Technician to support Microsoft 365, Intune and networking in a dynamic environment.

You will handle inbound calls, troubleshoot issues, support end-users onsite or remotely, and maintain network diagrams and documentation. The role requires initiative, strong communication, and the ability to work within a collaborative team.

Qualifications

• Experience troubleshooting and problem-solving required.
• Strong knowledge of Microsoft 365, Active Directory and Intune preferred.
• Hands-on experience with Windows Server administration and Desktop OS environments.

Responsibilities

• Handle inbound support calls and qualify client issues.
• Troubleshoot and resolve client issues per SLA.
• Support end-users onsite, by phone, email, or remote access tools.
• Administer and support Microsoft 365 and Intune for seamless operations.
• Configure and troubleshoot networking systems including firewalls, routers, and switches.
• Install, configure, and maintain computer systems, software, printers and peripherals.
• Coordinate with third-party vendors on behalf of clients.
• Create and maintain technical documentation and network diagrams.

Skills

Microsoft 365

Intune

Networking

Active Directory

Windows Server administration

Desktop OS environments

Job description

Are you a skilled IT professional with expertise in Microsoft 365, Intune and Networking?

At Evolution IT, we’re seeking a proactive and experienced IT Technician to join our team. This role is perfect for a dedicated technician with a passion for systems administration, cloud solutions, and cutting-edge IT support in a dynamic environment.

About Us:

At Evolution IT, we thrive on innovation and a dedication to delivering exceptional technology solutions. Our team of experts works collaboratively to empower businesses through tailored IT services, ensuring they succeed in an ever-evolving digital world.

Key Responsibilities:

Handle inbound support calls, identifying and qualifying client issues.

Troubleshoot and resolve client issues in line with service level agreements.

Support end-users in person, via phone, email, or remote access tools.

Administer and support Microsoft 365, Intune ensuring seamless operations.

Configure and troubleshoot networking systems, including firewalls, routers, switches, and wireless networks.

Install, configure, and maintain computer systems, software, printers, and other IT peripherals.

Coordinate with third-party vendors on behalf of clients.

Create and maintain technical documentation, including network diagrams, troubleshooting guides.

Requirements:

IT qualifications or relevant work experience.

Proven experience in troubleshooting and problem-solving.

Strong expertise in Microsoft 365, Active Directory and Intune

Hands‑on experience with Windows Server administration and Desktop OS environments.

Excellent troubleshooting skills and a proactive approach to problem resolution.

Excellent communication and presentation skills.

Ability to work effectively within a dedicated and flexible team.

Strong time management and organizational skills.

Current Drivers license and vehicle.

Competitive salary package based on experience and performance.

Collaborative and supportive work culture that values innovation and teamwork.

Applications close Friday 25th September 2026.

Please note that due to the high response rate only shortlisted candidates will be contacted.

Evolution IT is committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and experiences.