IT Support Engineer / Technician

IT Strategic Pty Ltd; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Work from home after orientation

Job summary

IT Strategic Pty Ltd is seeking a Level 1/Level 2 IT Technician to join our friendly, flexible team in Melbourne. The role involves supporting clients via phone or on-site visits, translating technical information for non-technical users, and taking ownership from start to end of tasks.

We value good communication, responsibility, and the ability to work with others. We offer a 12-month full-time contract with potential for after orientation work-from-home arrangements and a mix of Windows,

Qualifications

• Experience across Windows, Linux and Mac OSX environments.
• Good oral and written communication skills.
• Drivers license held.
• Ability to prioritise work and manage workload, sometimes in consultation with management.
• Capacity to take responsibility for a task from start to end.

Responsibilities

• Onsite support for clients (PC setup, LAN/ISP connection setup, printer setup).
• Phone help-desk work / remote assistance.
• Domain name registrations.
• Email administration.
• Internal support – PC maintenance.
• Potential future involvement in script programming and network administration.

Skills

Communication skills

Windows OS

Linux OS

Mac OS X

Drivers license

Teamwork

Job description

We're a friendly flexible workplace looking to add more great people to our amazing team and are seeking a Level 1/Level 2 Technician.

Though not explicitly seeking a new graduate, we will consider new graduates where the majority of the role requirements are clearly met.

The role will see you responding to client requests for IT Support which you will deliver via phone or on site visits. Good communication skills are important, the ability to translate technical information to clients is essential.

Should you apply for this position you will display your capacity to take responsibility for a task from start to end. This position requires you to have the ability to prioritise work, manage your workload (sometimes in consultation with management) and work with other team members.

We're looking for a skilled, conscientious, helpful sort who's happy to provide support to clients and other employees, and is happy to receive support in kind.

IT Strategic are committed to work/life balance, with a working from home opportunity after the initial orientation period.

Applicants should have experience across at least some of the following operating systems - Windows, Linux and Mac OSX.

Many of our clients require windows expertise although mixed environments of Linux/Mac OS are common.

Employment: The immediate need for this role is for a fixed term of 12 months on a full time basis.

Subject to the successful applicant's skills, the role will include a combination of:

Onsite support for clients (PC setup, LAN / ISP connection setup, printer setup etc)

Phone help-desk work/remote assistance (as above but over the phone)

Domain name registrations

Email administration

Internal support – PC maintenance

Later potentially moving onto:

Script programming

Network administration support

Arranging hardware and software purchases

Advice re purchasing of equipment

The person we are seeking will have a combination of at least some of the following:

IT Quals

Computer Tech or Sys Admin related work experience

Knowledge of hardware

Good oral and written communication skills

Drivers License

Please address these in your cover letter.

For any specific enquiries please contact us and ask to speak to Rebecca.