Field Service Technician - Water Systems & Troubleshooting

Zip Water Group; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Rewards platform discounts

Employee discounts on Zip products

Bonus scheme

Employee Assistance Program (EAP)

Refer a friend rewards

Novated car lease access

Ongoing learning & development

Recognition programs

Job summary

Zip Water is looking for an experienced Service Technician to join the SA Service Team, servicing Adelaide Metro with install and service on boiling and chilled water units.

You will diagnose faults, perform maintenance, and ensure high-quality, safe service while building strong customer relationships and representing Zip professionally.

Qualifications

• Trade qualifications or equivalent experience in plumbing or electrical trades.
• Proven fault-finding and problem-solving abilities.
• Excellent customer service attitude and time management.
• Ability to work independently and manage multiple service tasks.

Responsibilities

• Install, service and maintain Zip's boiling, chilled and sparkling water systems across the Adelaide metropolitan area.
• Diagnose faults and troubleshoot technical issues to deliver effective solutions.
• Complete preventative maintenance and repairs to ensure optimal product performance.
• Ensure all installations and service work are completed safely, efficiently and to the highest quality standards.
• Accurately complete service documentation and maintain service records.
• Represent the Zip brand professionally while building strong relationships with customers.

Job description

Service Technician – SA Service Team
We're looking for a motivated tradesperson, whether you're a plumber, electrician or an experienced service technician who is ready for a new challenge. If you enjoy working independently, solving technical problems and delivering exceptional customer service, this is a fantastic opportunity to develop your skills and make a real impact.

About Zip Water:
At Zip Water, we're not just hydrating the world. We're revolutionising the way people access and enjoy water. With cutting-edge technology, sustainability at our core, and design excellence that elevates any space, Zip is the global leader in instant boiling, chilled, and sparkling water systems.

About the role:
We’re looking for an experienced Service Technician to join our team, servicing Adelaide Metro where you will provide install & service work on our boiling & chilled water units.

As a Service Technician at Zip, you will thrive on being customer focused with a knack for fault finding as well as demonstrating excellent attention to detail. Your reliability will be unquestionable, and you will take great pride in being organised and presenting yourself in the utmost professional way.

What you'll be doing:

• Install, service and maintain Zip's boiling, chilled and sparkling water systems across the Adelaide metropolitan area.
• Diagnose faults and troubleshoot technical issues to deliver effective solutions.
• Complete preventative maintenance and repairs to ensure optimal product performance.
• Ensure all installations and service work are completed safely, efficiently and to the highest quality standards.
• Accurately complete service documentation and maintain service records.
• Represent the Zip brand professionally while building strong relationships with customers.

What we're looking for:

• Relevant trade qualifications or experience. We welcome applications from plumbers, electricians and other skilled service technicians.
• Someone who has excellent fault finding and problem-solving abilities
• Individuals who are able to manage their time efficiently and effectively
• Someone who takes pride in delivering excellent customer service experience to our customers
• Previous experience in the appliance industry, coffee machine or hot water industry
• An Australian resident and eligible to go through a security clearance

Company Benefits:

• Access to a rewards platform, giving all staff access to in-store and online savings from scores of retailers around Australia and New Zealand.
• Employee Discounts on Zip products and services,
• Bonus Scheme.
• Access to an Employee Assistance Program (EAP).
• Refer a friend and be rewarded.
• A company passionate about the environment, hygiene, technology, and professional and quality.
• Summit Fleet offers Zip/Culligan employees the ability to access novated car leases.
• Commitment to ongoing learning and development.
• Reward and recognition programs (The 5C’s Excellence Award/Employee of the Year Award/Service Awards

Why join us?
At Zip Water, you'll be joining a trusted Australian brand that's passionate about innovation, sustainability and delivering exceptional customer experiences. As part of our Service team, you'll enjoy a supportive and collaborative culture, ongoing training and development, and the opportunity to work with industry-leading products while making a real difference for our customers every day.

Interested in applying?
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you. Submit your resume today.

We are committed to creating a diverse, inclusive and culturally safe workplace and encourage applications from people of all backgrounds and experiences.