Business Systems Support Specialist (FTC)

Zip Water; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Zip Water is seeking a Business Systems Support Specialist in Condell Park, Sydney, on a 6-month contract with full-time hours. The role supports the Pronto Xi ERP environment, troubleshoots issues, and collaborates with stakeholders to keep business systems running smoothly.

The ideal candidate will bring ERP experience, strong problem-solving, SQL and data analysis capabilities, and a proactive approach to system improvements during a busy growth period.

Qualifications

• Demonstrated Pronto Xi experience is essential.
• Experience supporting ERP systems in a business environment.
• Strong problem-solving and issue resolution skills.
• Experience with SQL, reporting tools and data analysis.
• Experience supporting system integrations and third-party applications.

Responsibilities

• Provide day-to-day support for Pronto Xi and related business systems.
• Troubleshoot and resolve system issues and user requests.
• Investigate data, reporting and integration queries.
• Support system enhancements, testing and continuous improvement initiatives.
• Manage user access, security settings and system configurations.
• Work closely with stakeholders, vendors and the wider IT team to deliver practical solutions.
• Identify opportunities to improve processes, system performance and user experience.

Skills

Pronto Xi

ERP systems

SQL

Data analysis

Reporting tools

System integrations

Stakeholder management

Communication

Organisational skills

Prioritisation

Independent worker

Job description

Business Systems Support Specialist (FTC)

Business Systems Support Specialist - 6 Month Contract | Full Time | Condell Park, Sydney

About Zip Water:

At Zip Water, we're not just hydrating the world. We're revolutionising the way people access and enjoy water. With cutting-edge technology, sustainability at our core and design excellence that elevates any space, Zip is a global leader in instant boiling, chilled and sparkling water systems.

About the role:

We are looking for an experienced Business Systems Support Specialist to join our IT team on a 6-month contract, with an immediate start available.

This role has been created to provide additional support to the business during a busy period, so we're looking for someone who can hit the ground running. You'll play a key role in supporting our ERP environment, troubleshooting complex system issues, supporting users and working closely with stakeholders to ensure our business systems continue to run smoothly.

What you'll be doing:

Providing day-to-day support for Pronto Xi and related business systems

Troubleshooting and resolving system issues and user requests

Investigating data, reporting and integration-related queries

Supporting system enhancements, testing and continuous improvement initiatives

Managing user access, security settings and system configurations

Working closely with stakeholders, vendors and the wider IT team to deliver practical solutions

Identifying opportunities to improve processes, system performance and user experience

What we're looking for:

Demonstrated Pronto Xi experience is essential

Previous experience supporting ERP systems in a business environment

Strong problem-solving skills and the ability to investigate and resolve issues effectively

Experience with SQL, reporting tools and data analysis

Experience supporting system integrations and third‑party applications

A collaborative approach and the ability to build strong relationships with stakeholders

Strong communication and organisational skills

The ability to manage competing priorities and work independently

This is a great opportunity to join a supportive IT team and make an immediate impact across the business. You'll have the opportunity to work on a range of business systems, solve complex problems and contribute to system improvements during an important period of growth and activity.

What we offer:

Access to a rewards platform with savings from a wide range of retailers across Australia and New Zealand.

Employee discounts on Zip products and services.

Employee Assistance Program (EAP).

Refer a Friend program.

Commitment to ongoing learning and development.

Reward and recognition programs, including 5C’s Excellence Awards, Employee of the Year and Service Awards.

Access to novated car leases through Summit Fleet.

The opportunity to work for a company passionate about environmental sustainability, innovation, technology and quality.

We are committed to creating a diverse, inclusive and culturally safe workplace and encourage applications from people of all backgrounds and experiences.