IT Technical Services Lead

Adelaide Convention Centre; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Great team culture

Training & development opportunities

CBD location close to public transport

Discounted CBD parking

Uniform supplied and laundered

Job summary

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. The IT Technical Services Lead reports to the IT Manager and acts as a mentor and facilitator to ensure successful project delivery and team performance.

AVM emphasises an in-office culture with a central CBD location. The role requires hands-on leadership, problem-solving, and effective communication to support our venues and services.

Qualifications

• Experience leading IT service delivery and technical teams.
• Strong communication and mentoring abilities.
• Ability to resolve complex IT challenges across multiple sites.

Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes
• Provide technical guidance and remove roadblocks for the IT Team
• Provide telephone and customer-facing IT support
• Manage IT service desk requests and tickets
• Test and deploy updates to software, servers, and hardware

Skills

IT leadership

IT service management

Problem-solving

Communication

Hybrid identity management

Tools

Active Directory (on-premises)

Microsoft 365

Endpoint management

Networking (switching & routing)

Job description

• Rewarding long term career for a committed, performance driven professional
• City location with close proximity to public transport
• Collaborative and supportive culture

The Organisation

Adelaide Venue Management (AVM) is South Australia’s leading provider of venue management services. It is responsible for operating three of Adelaide’s most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

The Role

We are seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT.

Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together. Our office is at the heart of everything we do, it’s not just where we work, it’s where our product comes to life.

Key Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes
• Provide technical guidance and support to the IT Team and assist with removing technical roadblocks
• Providing telephone and customer-facing IT support
• Managing support requests in the IT service desk ticketing system
• Testing and deploy updates to software, servers, and hardware

Skills you will bring to the role

• Experience in a role delivering IT services and team, ideally in a medium to large business environment.
• High level of diverse IT skills, knowledge and experience
• Strong methodical approach to problem solving
• Ability to positively influence others to achieve results that are in the best interest of the organisation.
• Outstanding verbal and written communication skills.
• Experience supporting hybrid identity and on-premises Active Directory integration
• Working knowledge of Microsoft 365 security, compliance, and endpoint management
• Experience configuring and troubleshooting switching and routing in a multi-site environment

Why you’ll love working with us:

• Great team culture and supportive environment
• Training and development opportunities
• Salary dependent on experience
• Prime CBD location, close to public transport & the vibrant Riverbank precinct
• Discounted CBD car parking when on shift
• Supplied and laundered uniform at no cost
• 20% discount off Food & Beverage at Home Ground Restaurant & Bar when working
• State government superannuation and salary sacrifice opportunities
• Volunteer opportunities with our community partners
• Annual AVM Conference and Awards to communicate, celebrate and reward

Pre-employment requirements: Appointment to this role is subject to the satisfactory completion of a pre-employment medical assessment and a National Police Check.

Applications close at 5:00 pm (Adelaide Time) on Sunday 4 October 2026 . Early applications are encouraged as the position may be filled before the closing date.

Please note: Only shortlisted candidates will be contacted.

Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Description - PD - IT Technical Services Lead - May 25.pdf (150 kB)