IT Technical Services Lead - Team Mentor & Systems Support

Adelaide Convention Centre; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Great team culture

Training & development opportunities

CBD location close to public transport

Discounted CBD parking

Uniform supplied and laundered

Job summary

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. The IT Technical Services Lead reports to the IT Manager and acts as a mentor and facilitator to ensure successful project delivery and team performance.

AVM emphasises an in-office culture with a central CBD location. The role requires hands-on leadership, problem-solving, and effective communication to support our venues and services.

Qualifications

• Experience leading IT service delivery and technical teams.
• Strong communication and mentoring abilities.
• Ability to resolve complex IT challenges across multiple sites.

Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes
• Provide technical guidance and remove roadblocks for the IT Team
• Provide telephone and customer-facing IT support
• Manage IT service desk requests and tickets
• Test and deploy updates to software, servers, and hardware

Skills

IT leadership

IT service management

Problem-solving

Communication

Hybrid identity management

Tools

Active Directory (on-premises)

Microsoft 365

Endpoint management

Networking (switching & routing)

Job description

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. The IT Technical Services Lead reports to the IT Manager and acts as a mentor and facilitator to ensure successful project delivery and team performance.

AVM emphasises an in-office culture with a central CBD location. The role requires hands-on leadership, problem-solving, and effective communication to support our venues and services.