IT TECHNICAL SERVICES LEAD

Adelaide Convention Centre; Adelaide; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Uniform provided

Car parking discounts

Food & beverage discounts

Training and development opportunities

Salary dependent on experience

Superannuation & salary sacrifice

Job summary

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together.

Qualifications

• Experience delivering IT services and leading a team in a medium to large business environment.
• High level of diverse IT skills, knowledge and experience.
• Methodical approach to problem solving.
• Ability to positively influence others to achieve results in the organisation.
• Outstanding verbal and written communication skills.
• Experience supporting hybrid identity and on-premises Active Directory integration.
• Working knowledge of Microsoft 365 security, compliance, and endpoint management.
• Experience configuring and troubleshooting switching and routing in a multi-site environment.

Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes.
• Provide technical guidance and support to the IT Team and assist with removing technical roadblocks.
• Providing telephone and customer-facing IT support.
• Managing support requests in the IT service desk ticketing system.
• Testing and deploy updates to software, servers, and hardware.

Skills

IT leadership

IT services delivery

Diverse IT skills

Problem solving

Influencing others

Communication

AD integration

M365 security & compliance

Networking (switching/routing)

Tools

IT service desk

Job description

The Organisation

Adelaide Venue Management (AVM) is South Australia’s leading provider of venue management services. It is responsible for operating three of Adelaide’s most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

The Role

We are seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT.

Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together. Our office is at the heart of everything we do, it’s not just where we work, it’s where our product comes to life.

Key Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes
• Provide technical guidance and support to the IT Team and assist with removing technical roadblocks
• Providing telephone and customer-facing IT support
• Managing support requests in the IT service desk ticketing system
• Testing and deploy updates to software, servers, and hardware

Skills You Will Bring To The Role

• Experience in a role delivering IT services and team, ideally in a medium to large business environment.
• High level of diverse IT skills, knowledge and experience
• Strong methodical approach to problem solving
• Ability to positively influence others to achieve results that are in the best interest of the organisation.
• Outstanding verbal and written communication skills.

Desirable

• Experience supporting hybrid identity and on-premises Active Directory integration
• Working knowledge of Microsoft 365 security, compliance, and endpoint management
• Experience configuring and troubleshooting switching and routing in a multi-site environment

Why You’ll Love Working With Us

• Great team culture and supportive environment
• Training and development opportunities
• Salary dependent on experience
• Prime CBD location, close to public transport & the vibrant Riverbank precinct
• Discounted CBD car parking when on shift
• Supplied and laundered uniform at no cost
• 20% discount off Food & Beverage at Home Ground Restaurant & Bar when working
• State government superannuation and salary sacrifice opportunities
• Volunteer opportunities with our community partners
• Annual AVM Conference and Awards to communicate, celebrate and reward

Applications close at 5:00 pm (Adelaide Time) on Sunday 4 October 2026.

Please note: Only shortlisted candidates will be contacted.

Pre-employment requirements: Appointment to this role is subject to the satisfactory completion of a pre-employment medical assessment and a National Police Check.

Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.