Workforce Planning Officer

Adelaide Convention Centre; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Discounted CBD parking

20% discount on Food & Beverage (Home

State government superannuation

Volunteer opportunities

Annual AVM Conference & Awards

Job summary

Adelaide Convention Centre is seeking a Workforce Planning Officer to design, update and implement rosters for AVM’s casual teams across all venues. You will balance staffing levels to meet event demands and collaborate with departments to ensure smooth rostering changes and communications.

You will bring experience in rostering and workforce scheduling, with knowledge of EA and Award provisions, and be flexible to work outside normal hours as events require.

Qualifications

• Experience in workforce scheduling or rostering.
• Solid understanding of Enterprise Agreements (EA) and Award provisions.
• Willingness to work outside normal business hours to accommodate events.

Responsibilities

• Create, update and implement rosters for AVM's casual workforce across venues.
• Balance staffing levels and manage adjustments to meet event demands.
• Collaborate with departments to coordinate rostering changes and communication.
• Maintain active roster records and respond to team member availability and shifts.
• Liaise with external labour providers to source additional staff during peak periods.

Skills

Rostering

Workforce scheduling

Time management

Communication

Adaptability

EA & Award

Tools

HRIS systems

Job description

Job Description

• Great team environment with variety in the role
• City location with undercover, discounted parking
• Ongoing learning and skill development

AVM are looking for a Workforce Planning Officer to join us and play a key role in delivering world-class events across our iconic venues.

Adelaide Venue Management (AVM) is South Australia's leading provider of venue management services. It is responsible for operating three of Adelaide's most iconic venues: Adelaide Convention Centre(ACC),Adelaide Entertainment Centre(AEC), andCoopers Stadium(CS), in addition to functions and events atThe Drive(TD).

As South Australia's home of business events,Adelaide Convention Centreis where global conferences, major exhibitions, gala banquets and other milestone celebrations come to life. Recognised as one of the world's most versatile and innovative meetings and events venues, the Centre achieved triple honours at the prestigious 2025 Australian Business Event Awards, judgedAustralia's Best Convention & Exhibition Centre,Venue Team of the YearandOverall Best Team in the industry.

The Role

As the Workforce Planning Officer, you will be responsible for creating, updating, and implementing employee rosters for AVM's casual workforce across all venues. You will play a key role in ensuring the effective delivery of event-related services by developing cost-efficient rosters, managing team member availability, and collaborating across departments to meet event demands. Your daily responsibilities will involve balancing staffing levels, manage adjustments, and communicate effectively with team members and other internal teams.

Key Responsibilities:

Roster Creation & Implementation: Develop, update, and implement cost-effective rosters to ensure the smooth delivery of all events and services across AVM venues.

• Out-of-Hours Adjustments: Manage roster changes and adjustments during out-of-hours periods to meet operational needs.
• Cross-Department Communication: Work closely with various departments across all three AVM venues, ensuring timely communication and efficient coordination of rostering changes.
• Employee Liaison: Communicate regularly with team members to address queries, resolve concerns, and confirm availability for shifts.
• External Labour Providers: Maintain relationships with external labour hire services to source additional staff during peak periods.
• Employee Activity Tracking: Monitor and maintain an active register of employee activity, including cancellations, sick leave, or unexplained absences within the casual pool.

Skills you will bring to the role:

• You bring a positive, energetic attitude to your work, with a strong ability to adapt to and manage various tech platforms.
• With a friendly, approachable communication style, you excel in building relationships with both team members and clients.
• You thrive in a fast-paced environment and enjoy the excitement of coordinating multiple schedules and tasks.
• You are highly organised with exceptional time management skills to keep operations running smoothly.
• You have demonstrated experience in workforce scheduling or rostering, with a solid understanding of industrial instruments such as Enterprise Agreements and Award provisions.
• You are open to working outside of normal business hours when needed to accommodate the dynamic nature of event scheduling.

Why you'll love working with us:

• Permanent full-time position
• No two days are ever the same, with availability required across 7 days a week to ensure full team coverage
• Be part of asupportive, innovative and collaborativePeople Department
• Prime CBD location, close to public transport & the vibrant riverbank precinct
• Discounted CBD car parking when on shift
• 20% discount off Food & Beverage at Home Ground Restaurant & Bar when on shift
• State government superannuation and salary sacrifice opportunities
• Volunteer opportunities with our community partners
• Annual AVM Conference and Awards to communicate, celebrate and reward

Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.