IT Technical Services Lead – Onsite Team Mentor

Adelaide Convention Centre; Adelaide; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Uniform provided

Car parking discounts

Food & beverage discounts

Training and development opportunities

Salary dependent on experience

Superannuation & salary sacrifice

Job summary

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together.

Qualifications

• Experience delivering IT services and leading a team in a medium to large business environment.
• High level of diverse IT skills, knowledge and experience.
• Methodical approach to problem solving.
• Ability to positively influence others to achieve results in the organisation.
• Outstanding verbal and written communication skills.
• Experience supporting hybrid identity and on-premises Active Directory integration.
• Working knowledge of Microsoft 365 security, compliance, and endpoint management.
• Experience configuring and troubleshooting switching and routing in a multi-site environment.

Responsibilities

• Lead, mentor, and motivate the IT Team to achieve efficient outcomes.
• Provide technical guidance and support to the IT Team and assist with removing technical roadblocks.
• Providing telephone and customer-facing IT support.
• Managing support requests in the IT service desk ticketing system.
• Testing and deploy updates to software, servers, and hardware.

Skills

IT leadership

IT services delivery

Diverse IT skills

Problem solving

Influencing others

Communication

AD integration

M365 security & compliance

Networking (switching/routing)

Tools

IT service desk

Job description

Adelaide Venue Management (AVM) is seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT. Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together.