IT Systems Engineer – Flexible Work & IT Operations

Newcastle Anglican; Newcastle City Council; On-site; AUD 15,000 - 17,000; Full time

Benefits offered by this job

Salary package

Career development

School fee discount

Flexible work

Parental leave

Community involvement

Fitness Passport

Employee assistance

Job summary

Newcastle Anglican is seeking an IT Systems Engineer to provide technical support and systems administration across the organisation, covering IT operations, digital platforms, cyber security and approved AI-enabled technologies. This is a permanent full-time role based in Newcastle Anglican's offices, with on-call duties as required.

You will work on upgrades, monitor patches, and escalate issues to senior staff as needed while developing expertise in focused areas and maintaining up-to-date

Qualifications

• Tertiary qualifications or certifications in IT disciplines.
• Proven experience delivering IT support services.
• Available to work on an on call roster.
• Knowledge of SQL Server, IIS, AD and other MS server technologies.
• Broad understanding of desktop applications, systems administration and networks.

Responsibilities

• Diagnose and resolve IT issues and escalate where needed.
• Participate in IT upgrades (hardware/software) and routine maintenance.
• Monitor OS, hardware and app updates; test and advise on implementation.
• Provide direct or escalated technical support from a central location.
• Develop and maintain specialist knowledge for supported products.
• Negotiate timelines with users and update progress during resolutions.
• Escalate complex issues to senior staff or vendors as required.
• Suggest process improvements to reduce support volume.

Skills

IT support

SQL Server

Active Directory

IIS

Networking

Windows Server

Documentation

On-call

Education

IT qualifications

Job description

Newcastle Anglican is seeking an IT Systems Engineer to provide technical support and systems administration across the organisation, covering IT operations, digital platforms, cyber security and approved AI-enabled technologies. This is a permanent full-time role based in Newcastle Anglican's offices, with on-call duties as required.

You will work on upgrades, monitor patches, and escalate issues to senior staff as needed while developing expertise in focused areas and maintaining up-to-date